Frequently Asked Questions


Android Tv Box, Accessories & Movie Cube Android Tv Box, Accessories & Movie Cube

Frequently Asked Questions Category : Android Tv Box, Accessories & Movie Cube

Emtec is the first company to propose a Google certified Android box with the F400. The Play Store of the F400 is composed of, and limited to, all the applications qualified by Google for usage in the Android box. It is, however, also possible for the F400 users to upload non Google qualified applications from other stores such as the Aptoide Store.

EMTEC automatically proposes over-the-air updates to your Movie Cube as soon as a new firmware is available. If you would like to check for available software updates manually, simply follow these instructions:
- Go to the "All applications"
- Select "OTA update"
- Select "Check now"
- Follow instructions if update is available

Check that your TV and the Movie Cube are switched on and that your TV is on the right video source.
Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
If you are using a Home Cinema, check that the system is powered on

The built-in battery of the remote control might be running low, in this case, use the micro-USB cable to charge your remote control. Your remote control is still charging as long as the blue LED is on. As soon as it's off, your remote control is fully charged.
Your remote control might not be paired any more. Press the TV button and BACK button, wait 3 seconds then release to unpair the remote control.
To pair it again to your Movie Cube, press the TV button and OK button, wait 3 seconds then release. You should see a "Pairing successful" notification on the screen. If not, please repeat the process

Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
Deactivate the "mute" feature, increase the volume of your TV/Movie Cube/Home Cinema.

Check that your Ethernet router or Wi-Fi router is powered on and that the cables are plugged in properly.
If you are using Wi-Fi, check that nothing blocks the Wi-Fi reception of your Wi-Fi router or your Movie Cube and that your Wi-Fi password is correct.
Check that your Internet Service Provider does not encounter any connectivity issue.

The Mircast application only works with a smartphone or tablet with Android 4.2 and above, compatible with Miracast.

The Movie Cube TV Box is equipped with a DVB-T1 tuner and might not be able to support the paid TV channels which require a subscription.
Please check that you have an aerial antenna at home and that the cable is properly plugged into the Movie Cube "Antenna In".
Please run the channel scan again, select "Europe " as country and uncheck "Fast scan" option.

Select "Program Manager" from DVBplayer, then select channel and press "Ok" (long press) to display Menu

Go to applications, enable the pointer function on the remote control , select the application and keep pressing "ok" button then drag and drop.

Unfortunately, the only option is to factory reset the TV box. Please plug a USB keyboard and select this option in the menu, then reboot.

Youtube version has changed on new firmware and shortcut in the home menu is for the old version. You can remove the shorcut then go to application, drag and drop the new youtube app to the home screen

You can retrieve the User Name and Password of your Vulkano from PlayerSettings.xml File of your Old Laptop.
You may follow these Steps:

For Windows XP
Go to C:\Documents and Settings\User Account\Local Settings\Application Data\Monsoon Multimedia\Vulkano\PlayerSettings.xml

For Vista & Win7
Go to C:\Users\<Your Account>\AppData\Local\Monsoon Multimedia\Vulkano\PlayerSettings.xml

Kindly Note: Local Settings and AppData are Hidden Folders. Kindly Unhide them to get to the PlayerSettings.xml file.
Follow these Steps to unhide Folders in XP http://www.howtogeek.com/howto/windows/display-hidden-folders-in-xp/
Follow these Steps to Unhide Folders in Vista & Win7 http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folde...

You have to connect any Video Source to Vulkano, e.g; Cable box, Satellite receiver etc. Yes, you can use a video pass-through from Vulkano to connect the video out to TV, but if the video source has more than One Video Output you can use one with Vulkano and another directly to the TV.


If you do not have enough wireless interference in your home network there is no need to use the Ethernet cable between the router and Vulkano. It will work in wireless mode the same way as connected hardwired to the router.

 In order to Reset Vulkano kindly follow these steps.

  • Plug in the Power to Vulkano.
  • Wait for 1 Minute.
  • Press and Hold the Reset Button on the back panel of Vulkano for 10 Seconds or until the LED on the Top Panel of Vulkano Turns RED.
  • Release the button and let Vulkano boot. It will take around a minute. (During the reboot process Status of LED will be RED , Blinking Green then Off, Until it gets an IP Address, Once it will get an IP Address the LED will turn Green).

Now Vulkano is in Factory Reset Mode and you can Reconfigure it for Local and Remote viewing.

Both VULKANO and Client sides should be able to send and receive from remote UDP 56123, TCP 56123 & TCP 49177 ports - if this is needed for firewall configuration; with the exact destination addresses. If this is impossible due to corporative firewall policy, there is no way to connect VULKANO remotely, as all the connectivity is being achieved via the P2P servers on these ports.

If you have a firewall on client or VULKANO sides, the firewall should open UDP activity on both directions to and from remote and local for the above mentioned ports.

Kindly note regarding these ports: If Vulkano or Client stays behind a NAT, these ports should be mapped on the NAT, otherwise firewall doesn't allow traffic on required ports even if they are opened (if it sees external port as another than these ports).

Conclusion If a client is behind NAT and firewall, then the complete client configuration needed is: firewall to open UDP 56123, TCP 56123 & TCP 49177 ports for incoming and outgoing traffic, NAT to forward UDP 56123, TCP 56123 & TCP 49177 ports to the PC's UDP 56123, TCP 56123 & TCP 49177 ports. This should work.

N200 does not allow to turn on movie cube from the remote contol. It can only be done by pressing power button from the unit.

1-From your Mac Open System preferences panel (via Dock)

2- Clic on Sharing icon and Select File Sharing

3- Clic Option for more choice about sharing and check SMB

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Normal behaviour, the SCART VCR is only output and there is no AV input on that model.

This model doesn't support IFO and ISO files, so DVD video can't be played from the main menu. You can only play VOB files.

The channels can be sorted as requested by disabling the LCN function

Try changing the batteries. Otherwise, send a request to EMTEC support.

1. Copy the « SMC7828.AP » file to the root directory of an empty USB stick. Do not change the file name.

2. Plug the USB stick to the player and go to the USB menu. Select "USB software update".

3. The firmware update will start automatically. DO NOT UNPLUG THE USB KEY DURING THE UPDATE !

4. The system will reboot after the firmware update is complete.

Please update to the latest firmware from Setup/Misc/Online upgrade menu.

Please check that TIME and DATE information of your device are correct in the setup/system menu.

K120, K130 and K230 do not allow to turn on movie cube from the remote contol. It can only be done by pressing power button from the unit.

Press 3 times the "zoom" button

Check that file size is lower than 4GB or create a NTFS partition on HDD.

Normal behavior, function only supported in FAT32 file system and HDD size lower than 1TB.

Normalbehaviour, when connecting to the computer, it switches to USB mass storage mode and automatically turns off frontal LED.

Try changing the batteries. Otherwise, send a request to EMTEC support.

1. Copy the "bank30.rom" file to the root directory of an empty USB stick. Do not change the file name.

2. Power on the Movie Cube and connect it with the TV. Plug the USB key to the Movie Cube.

3. A message will be displayed on the top of the TV screen. Select "yes" to confirm.

4. The firmware update will start. DO NOT UNPLUG THE USB KEY DURING THE UPDATE ! Once the upgrade is done, the Movie Cube will turn off. 

No issue, no picture is displayed at booting

please reinstall firmware by using the following procedure:

STEP 1: Prepare the USB Pen Drive
You will need a USB Pen Drive for firmware installation. Copy «install.img » file from firmware foder to the root directory of your USB Pen Drive.

STEP 2: Connect the USB Pen Drive
Plug the USB Pen Drive into one of the USB HOST ports of player

STEP 3: Hold the STANDBY button
Press and hold the STANDBY button on the front panel, and do not loosen.

STEP 4: Connect the power cable
Plug the power cable into the DC IN jack, turn on power switch, wait about 5 seconds or more, and then loosen your finger on the STANDBY button.

Firmware installation will start in about 15 seconds.  If it is connected  to a TV set, the similar page will appear on the TV screen.



Please wait about 10 minutes, the installation will be completed.   

Data partition in this model is in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

Try changing the batteries. Otherwise, send a request to EMTEC support

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "Misc".

3. Select the line “USB Upgrade”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE ! 

Data partition in these models are in NTFS file system. From you Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

Most of the time, it's due to resolution used not supported by TV. Press several times on "resolution" or "TV system" button from Movie Cube remote control, it should then go back to the right mode.

Try changing the batteries. Otherwise, send a request to EMTEC support.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE ! 

1-From your Mac Open System preferences panel (via Dock)

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Check that bootloader version is updated in latest version 1026


Data partition in these models are in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

No issue, the DVB-T is always recorded in the best quality

Download and update to the latest firmware

Download and update to the latest firmware

Try changing the batteries. Otherwise, send a request to EMTEC support.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line "System Update". The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

This cable is supplied to let you connect your Movie Cube to your TV in the easiest way.Thanks to this cable you will be able to watch the multimedia content available on your hard drive directly on your TV.

 

First, connect the Scart extension to your TV

 

Second, connect the RCA cables to your Movie Cube.

 

On each cable you will notice IN or OUT as indicated

 

Movie Cube back panel picture

 

Connect the OUT extensions following the color code on the IN connectors on the back of your Movie Cube.

 

Connect the IN extensions following the color code on the OUT connectors on the back of your Movie Cube.

 

Once all cables connected you will get this image as shown in the pciture.

 

Normal behavior, the D850H does not allow the copy of DVDs or CDs protected by copyright

Press the blue button on the remote control

Launch the .IFO file to play the DVD or rename the folder name into "VIDEO_TS"

Try changing the batteries. Otherwise, send a request to EMTEC support.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Gaming Box & Accessories Gaming Box & Accessories

Frequently Asked Questions Category : Gaming Box & Accessories

In addition to the GEM Box console you will also find included a Bluetooth wireless GEM Pad, an AC adapter, an HDMI cable, an Ethernet cable and a micro USB cable.

  • Connect your GEM Box to your TV/home cinema using the HDMI cable provided.
  • Connect your Gem Box to your broadband router using the Ethernet cable provided (direct connection via cable instead of Wi-Fi is recommended).
  • Connect your Gembox to your mains power socket using the AC adapter provided and switch on.
  • You can now start your GEM Box. When you connect your Gem Box for the first time, simply follow the installation guide to complete your set up (including the wifi configuration).

Check that your TV and the GEM Box are switched on and that your TV is on the correct video source.
Check that the cables between the GEM Box and your TV/Home Cinema are plugged in and switched on.
If you are using a Home Cinema, check that the system is switched on.

Check that the cables between the GEM Box and your TV/Home Cinema are plugged in.
Deactivate the “mute” feature, increase the volume of your TV/GEM Box/Home Cinema.

Check that your Ethernet router or Wi-Fi router is switched on and that the cables are connected correctly.

If you are using Wi-Fi, check that nothing is blocking the Wi-Fi reception for your Wi-Fi router or your GEM Box, and that your Wi-Fi password is correct.
Check that your Internet Service Provider does not encounter any connectivity issues.

You can connect your GEM Box either with Wi-Fi or with the Ethernet cable. However, you must connect your GEM Box using the Ethernet cable in order to enjoy the GameFly Streaming service. The minimum Internet connection speed required is 5Mbps if you have no other device connected in the home. The recommended Internet connection speed is 10Mbps.

You can play the 4 preloaded Android games without any Internet connection! To download and then play the other Android games proposed in the GEM Store, you need an Internet connection.

Once your GEM Box is set up, you can immediately access the preloaded games in the “My Games” section of the menu.

You can download Apps from the Google Play Store (“Play Store” icon) or from an alternative store (“Multimedia/Network/Browser”).

Most of these Android TV APPs request to have at least Android 5.0 as an OS on the TV box to be visible and uninstallable from Google Play. The GEM Box is an Android 4.4 console but you can install the apps two different ways on the GEM Box:

1/ Aptoide:

  • open the web browser on Gembox and go to http://m.aptoide.com/installer
  • download the app
  • close the web browser and go to downloads
  • Install Aptoide
  • Once it’s done, open Aptoide and move to the search button
  • Enter the name of the application you are looking for
  • Then just install it

For some apps (as for example Spotify), we recommend you to install “rotation locker” first from Google Play (to keep the app in Landscape mode)

2/ Appinstaller:

  • On your smartphone install “backup and restore app” from Google Play
  • Download/install the application you are looking for from Google Play
  • Open “backup and restore” and backup your app
  • Plug your smarpthone to your PC, then go to “App_Backup_Restore” folder
  • Copy the “.apk” file to your PC or a USB flash drive
  • Then plug the USB flash drive to the Gembox and install it from “appinstaller” application

Please note that you might need to use the mouse mode of the GEM Pad from time to time while downloading and or using these APPs.

You need to download it again directly in the Google Play store. If it was a paid game, you will not be charged again.

  • Select the section of the menu where you want to add the shortcut.
  • Click on the icon [+]
  • Select the application you want to create a shortcut for.
  • The application will now be added to that section of the menu.
  • If you want to remove a shortcut, press the Y button.

9 languages are available: English, Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian.

If your GEM Box is blocked or needs to be reset:

  • Disconnect the power cable from your GEM Box.
  • Use a paper clip to push on the “Reset” button on the bottom of the GEM Box, then reconnect the power cable to the GEM Box whilst keeping the paper clip pushed for 5 seconds.
  • Remove the paper clip from the “Reset” button and follow the instructions on your TV screen.

On several TV, you can face input lag. It occurs in some LCD or HDTV. It is the time difference between a signal input being pressed and the time is takes that signal input to be displayed on the screen. It may occur while using the GEM Box with the GEM Motion remote control, GameFly Streaming or when watching some videos (MKV, XVID). To avoid this input lag, set your TV to "Game" mode. As for example on LG TV: press the “quick menu” button (Q-menu) on the remote control of your TV and make sure “AV mode” and “Picture mode” are set to “Game mode”.

The default password for the Parental Control is “udokertuzq”.

The GEM Store is a selection of 150 Android games available for download from the Google Play store. All of these games are fully playable with the GEM Pad. New games are added monthly in the GEM Store. 4 preloaded Gameloft games are also included.

For ease of use, the selection has been split into categories:

  • Simulation / Strategy.
  • Action / Adventure / RPG.
  • Casual / Board Games.
  • Card / Puzzle.
  • Sport / Racing.

No, the GEM Store is only a suggested catalogue of games playable with a gamepad. You can then download these games using the Google Play Store link.

No. To download games from the Google Play Store you need to create a Google account following the instructions given on the screen.

No. GameFly Streaming service is only available using Ethernet.

In order to improve your broadband speed, switch off the equipment below:

  • If you have a Pay TV box (for example Sky TV), switch it off whilst using GameFly Streaming.
  • Don’t use other streaming services (such as YouTube and Netflix) whilst using GameFly Streaming.
  • Don’t download from any other equipment using your Internet connection whilst playing on GameFly Streaming:
    • Avoid all downloads from smart devices and PCs.
    • Switch off your peer-to-peer service when you use GameFly Streaming.
  • Don’t update your PC/Mac or smart device applications whilst using GameFly Streaming.

Once all of these services are switched off, then measure your Internet speed again.

If your Internet speed is still below 5Mb/s, GameFly Streaming cannot be used on your Internet line. Contact your broadband providor to learn how to upgrade your connection speed.

43 games are proposed in the “Family pack” and 38 games in the “Gamer Pack”. New games are added monthly!

Yes, GameFly Streaming currently supports wireless connections using 5 GHz (802.11n, 802.11ac standard only).

6 languages are available: English, French, German, Spanish, Portuguese, Italian.

No. The games run on GameFly Streaming servers and are streamed via your GEM Box to your TV. The technology is solely focused on providing high-quality playability. GameFly Streaming minimizes latency and emphasizes video quality, so you can play the games uninterrupted on your TV.

The graphics options cannot be changed; they are automatically set to the highest settings possible.

You can only stream one game at a time, selected from any of those games included in your subscription pack.

Games with local multiplayer are supported – you may need additional GEM Pad controllers for your friends and family.

Of course! Your game save information is automatically stored on the GameFly Streaming service. When you are ready to play again, you can pick up right from where you left off.

Thanks to GameFly Streaming service, your game save information will be retained even while your account is inactive – for up to 90 days. That way, you can resume playing right where you left off as soon as you re-subscribe with the same account.

If your GEM Box is set up with a wifi connection, you need to go to the “My GEM Box” settings to disconnect the wifi by changing the wifi option to “No”, and then go for the Ethernet option in the same menu and change this setting to “Yes”. Then you can enjoy GameFly Streaming games via an Ethernet connection.

No, it is not possible under the same user ID. You need to create another user ID.

No. When you stream your PC games using the GEM Stream App, your PC is dedicated to this activity so no other activities can be performed at the same time.

No, you cannot stream your games from your Mac to your TV. GEM Steam is only available to stream games from your PC.

If your PC meets the requirements listed above, the GEM Stream App on your GEM Box will automatically recognize the game library available in your PC, independently downloaded from Steam Big Picture, Origin, U-Play or any CD-Rom games.

Your PC games are streamed from your PC to your TV using wifi (from the GEM Box) or an Ethernet cable (recommended).

Your PC games streamed on your TV are playable either with the GEM Pad (for games configured with a gamepad) or with a mouse and a keyboard plugged in the USB slot of the GEM Box.

3 Apps available to download from Google Play have been suggested in the "Retro Gaming" section of the GEM Box: Classic Boy, SuperRetro16 Lite and DraStic DS. Other Apps are available but we have suggested these 3 Apps as they are all compatible with the GEM Box and GEM Pad.

No, the Apps are only suggested emulators playable with the GEM Box. You have to download the Apps using the Google Play Store link before you can start to use them.

No, the emulators do not provide the actual game (sometimes this is referred to as a “ROM”) to play. You can either use backup copies of your own physical video game cartridges to emulate them on your GEM Box, or use your Internet Browser to search and download the games you wish to play.

Download your game ROM on to a USB flash drive and then insert the USB flash drive into the GEM Box using the appropriate socket.  Then open the emulator you want to play with on your GEM Box and select your game ROM on the files folder located on your USB flash drive. Your game ROM is now linked to the emulator.

You can play games from Sega Master System II©, Super Nintendo©, Nintendo NES©, Nintendo DS©, Playstation 1©, Game Boy©, Game Boy Color© and Game Boy Advance©.

Disclaimer: GEM Box is not affiliated with, nor authorized, endorsed or licensed in any way by Nintendo©, Sony©, Sega ©or SNK Corporation©, their affiliates or subsidiaries.

Make sure that your GEM Pad is turned on by sliding the «Gamepad Mode».

Make sure your GEM Pad is charged using the micro USB cable provided.

If your GEM Pad is not recognized by the GEM Box, please follow the instructions below to pair it.

When your GEM Box is turned on:

  • Use a paper clip to push on the “Reset” button on the bottom of the GEM Box for 5 seconds. The “pairing mode” of the console will be activated.
  • Then follow the instructions on your TV screen to finalize the pairing of the GEM Pad with your GEM Box console.

To recharge the internal GEM Pad battery, connect the GEM Pad to your GEM Box using the micro USB cable provided.

Compatible gamepads are listed below:

  • Xbox 360 TM Controller (Wired).
  • PlayStation 4 TM Controller.
  • Logitech F-710 TM (Wireless).
  • Logitech F-510 TM (Wired).
  • Logitech F-310 TM (Wired).

The GEM Pad is compatible with all Android smartphones and tablets that use Android 3.1 and later (HID standard).  Be careful: if you pair the GEM Pad of your GEM Box with a smartphone or tablet, it will no longer be paired with the GEM Box. Please refer to the question "How do I pair a GEM Pad with my GEM Box console?" if you want to use it with your GEM Box again.

Turn your GEM Pad on in Game Pad mode (using the switch in the centre):

  • Go into the Bluetooth menu of your Android device
  • Activate Bluetooth if it is not already activated
  • Press and hold the HOME button of the GEM Pad for 5 seconds
  • On your smartphone/tablet, search for/refresh nearby Bluetooth devices
  • Select “Bluetooth Gamepad” from the list
  • If you are asked for a PIN, enter “0000”
  • Your GEM Pad is now paired with your Android smartphone/tablet. 
  • Turn on the GEM Motion remote control by pushing the “Power/standby” button.
  • Go to “My GemBox/Settings/Bluetooth” menu on your GEM Box.
  • Select “GEM Motion” to launch pairing.
  • When pairing is complete, a “connected” notification will appear on the TV screen.

The built-in battery of the GEM Motion remote control might be running low. In this case, use the micro-USB cable provided to charge your GEM Motion. Your GEM Motion is still charging as long as the blue LED is on. As soon as the blue light goes off, your remote control is fully charged.

To recharge the internal remote control battery, connect the GEM Motion to your Gem Box using the micro USB cable provided.

When you press the “task list” button on your GEM Motion remote control, all the tasks are displayed on the screen. You need to switch to “mouse mode” to remove a task. Slide down or up to end a task.

Around 20 seconds after pressing any button on the remote control.

Google Photo is a dedicated App for smart phones and tablets only, not for Android TV.

  • Video: H264, XVID.
  • Audio: MP3.

The Mircast application only works with a smart phone or tablet with Android 4.2 and above, compatible with Miracast.

We recommend that you to download the “MX Player” application on Google Play.

While Miracast is built in for Google Play support, the GEM Box does not support Airplay natively for iOS mirroring. However, you can download third party apps such as “AirPlay/DLNA Receiver (Pro)” from Google Play to mirror your Apple mobile devices. This is our recommended app, and there are many others available on Google Play.

Wireless Storage Wireless Storage

Frequently Asked Questions Category : Wireless Storage

Passwords management

Once the Wi-Fi connection is established between your smartphone/tablet and your Power Connect, you can launch the Emtec Connect App.
Login is 'admin' by default and there is no password, keep blank and confirm.

Passwords management

  1. Go to System/Configuration/System Settings/User.
  2. Select Admin or Guest.
  3. Enter the new password.
  4. Confirm the password.
  5. Press "Save".

Passwords management

  1. Go to System/Configuration/Wi-Fi Settings/Security.
  2. Select Mixed WPA/WPA2-PSK.
  3. Enter the new password.
  4. Press "Save".

Passwords management

Reset your Power Connect to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Power Connect must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

Wi-Fi connection

  1. Make sure the Power Connect is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Power Connect (Blue Wi-Fi LED must remain permanently on).

Reset the Power Connect if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

Wi-Fi connection

You can connect your Power Connect to an Internet access point to share the connection with your smartphone/tablet that are connected to the Power Connect.

  1. Go to 'System'.
  2. Go to 'Configuration'.
  3. Click on 'Internet Settings'.
  4. Internet mode must be 'ON' (red).
  5. Select the Wi-Fi network.
  6. Enter the password and click on 'OK'

iOS App

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu. We advice you the latest updated version of VLC which is compatible with the latest audio and video codec. https://www.apple.com/

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

iOS App

Only the files stored on the Power Connect are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

iOS App

In this case it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

Android App

Emtec Connect App use the Android player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file 3 seconds to open the player's menu.

Web App

On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Power Connect in HTML. Open the web browser and enter the address 10.10.10.254.

Connect and format your storage devices to your Power Connect

  1. Ensure your Power Connect is off.
  2. Insert the microSD card in the microSD slot or connect USB storage device into the USB port.
  3. Turn on your Power Connect.
  4. When the Wi-Fi LED stops flashing turn off your Power Connect.

Steps 3 and 4 will create a folder “Share” with “Photos”, “Videos”, “Music” and “Documents” directories on your storage device to index your files and see them through the Emtec Connect App. When you want to copy files from your computer, paste them in these folders to see them through the Emtec Connect App from your smartphone/tablet.

Passwords management

The password by default is EMTEC4567 (Case Sensitive).
This Wi-Fi password is available in the Quick Start Guide.

Passwords management

Once the Wi-Fi connection is established between your smartphone/tablet and your Wi-Fi HDD, you can launch the Emtec Connect App.
Login is 'admin' by default and there is no password, keep blank and confirm.

Passwords management

  1. Go to System/Configuration/System Settings/User.
  2. Select Admin or Guest.
  3. Enter the new password.
  4. Confirm the password.
  5. Press "Save".

Passwords management

  1. Go to System/Configuration/Wi-Fi Settings/Security.
  2. Select Mixed WPA/WPA2-PSK.
  3. Enter the new password.
  4. Press "Save".

Passwords management

Reset your Wi-Fi HDD to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Wi-Fi HDD must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

Formatting HDD

Formatting procedure for Mac OS X:

  1. Connect your Wi-Fi HDD to your Mac USB port (no USB extension, no USB hub).
  2. Go to 'Applications'.
  3. Go to 'Utilities'.
  4. Go to 'Disk Utility'.
  5. Select the disk corresponding to the Wi-Fi HDD.
  6. Select the format: 'Mac OS Extended (journaled)'.

Caution: Do not select the option 'Encrypt Data' otherwise the Wi-Fi HDD will not work on a network.
This procedure is available with the screenshots in the Quick Start Guide provided with the Wi-Fi HDD.

Formatting HDD

It is not necessary to format the disk for Windows, the Wi-Fi HDD is formated in NTFS by default. However it is possible to format it again in the file explorer: Connect the Wi-Fi HDD to an USB port, right click on the disk, and select 'Format'.

Formatting HDD

  1. We recommend NTFS format which is compatible with Windows, Linux, and Android. For Mac OS X it is necessary to install an utility for the NTFS write support. According to the version of your Mac there are several utilities, for free or paid (ntfsmounter and NTFS-3G + MacFUSE are free).
  2. It is also possible to format in Mac Extended and to install the utility for PC.

Wi-Fi connection

  1. Make sure the Wi-Fi HDD is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Wi-Fi HDD (Blue Wi-Fi LED must remain permanently on).

Reset the Wi-Fi HDD if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

Wi-Fi connection

You can connect your Wi-Fi HDD to an Internet access point to share the connection with your smartphone/tablet that are connected to the Wi-Fi HDD.

  1. Go to 'System'.
  2. Go to 'Configuration'.
  3. Click on 'Internet Settings'.
  4. Internet mode must be 'ON' (red).
  5. Select the Wi-Fi network.
  6. Enter the password and click on 'OK'

Wi-Fi connection

Make sure your Wi-Fi HDD is formated in NTFS or Mac Extended  (journaled). If it is not formatted, please format in NTFS or Mac Extended  (journaled) to access the Wi-Fi.

  1. Make sure the Wi-Fi HDD is turned off and not connected to a computer via USB.
  2. Turn your Wi-Fi HDD on.
  3. The blue Wi-Fi LED must flash and then remain permanently lit when the Wi-Fi is activated.
  4. On your smartphone/tablet/computer go to Internet Settings and select the network Wi-Fi-HDD-xxxx
  5. Enter the password by default EMTEC4567 (password available in the quick start guide).
  6. Once the Wi-Fi connection is established, you can launch Emtec Connect App. Login is 'admin' by default, with no password (blank).

User manuals (iOS, Android, Web interface for computers) are available at the following link: http://www.emtec-international.com/en-eu/hard-drive-Wi-Fi-hdd

iOS App

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu. We advice you the latest updated version of VLC which is compatible with the latest audio and video codec. https://www.apple.com/

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

iOS App

Only the files stored on the Wi-Fi HDD are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

iOS App

In this case it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

iOS App

  1. Check if Emtec Connect can access to the Photos folder. Go to 'Settings'/'Emtec Connect' to check that 'Photos' is activated.
  2. Before copying, please check your photos are in a format compatible with Apple (jpg  jpeg  png).

Procedure:

  1. Go to the menu 'Photos'.
  2. Select Emtec Connect .
  3. Open 'Share'/'Pictures'.
  4. Select the photos to copy.
  5. Open 'Tools' menu and select 'Copy'.
  6. Select iPhone.
  7. Open 'Tools' menu and select 'Paste'.

Android App

Emtec Connect App use the Android player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file 3 seconds to open the player's menu.

Web App

On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Wi-Fi HDD in HTML. Open the web browser and enter the address 10.10.10.254.

USB Flash Drives / SSD USB Flash Drives / SSD

Frequently Asked Questions Category : USB Flash Drives & SSD

SSD

Yes, the X600 external SSD is compatible with the Xbox One console to store and play games. However, the X600 must be configured with the maximum of the storage capacity on the Public partition.

For security reasons, your company has probably limited access to your PC concerning external devices. Please check with your IT administrator.

We have different flash drive models.
Check first your model, then go to the product web page and in the Download tab you will find the driver.

If your windows XP PC has some troubles to find drivers, please try specifying the correct path for drivers: c:\windows\inf

All of our flash drives are automatically detected by Windows Vista Ultimate, no other drivers are required. It may happen that the other versions of Windows VISTA face some issues. Please check in that case in Microsoft web site for update drivers.

Check that the USB port is not defective.
If you have multiple devices connected, it can happen that your USB port does not deliver enough power to the flash drive, in that case, try using a USB HUB having external power supply.

We advise you to contact our technical support to the following address: support-fr@dexxon.eu to receive a restore utility.

Check that the USB port is not defective.
If you have multiple devices connected, it can happen that your USB port does not deliver enough power to the flash drive, in that case, try using a USB HUB having external power supply.

 

  4 GB 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB
Photo APN 12 Mpixels (3,6 MB) 1000 2000 4000 8000 16000 32000 64000
Music MP3 (3,5 MB) 1050 2100 4200 8400 16800 33600 67200
Video 1080p 20mn 40mn 1.20h 2.40h 5.20h 10.40h 21.20h
Video 720p 1h 2h 4h 8h 16h 32h 64h

 

For  the iCobra 32GB USB key, you can use the Windows format function to format it in FAT32.
For an iCobra USB key with a capacity greater than 32GB, you must use a utility. We recommend you use the format utility "guiformat.exe", available for free on the Internet.

Format procedure with guiformat.exe:

  1. Connect the iCobra key to the PC and check the drive letter that was given by Windows
  2. Launch the utility "guiformat.exe"
  3. Select the drive letter of the iCobra in the dropdown list "Drive"
  4. Enter a drive name in the "Volume label", "EMTEC" for example
  5. Check the box Quickformat
  6. Press the START button to start formatting.

Key formatting procedure iCobra Mac OS X:

  1. Connect iCobra key directly to the USB port of the central unit of your Mac (without USB extension cable, USB hub or other )
  2. Go to "Applications"
  3. Go to "utility"
  4. Go to "Disk Utility"
  5. Select the disk corresponding to iCobra,
  6. Select "MS-DOS FAT" format
  1. Check if Emtec Connect can access to the photos folder. Go to 'Settings'/'Emtec Connect' to check if 'Photos' is activated.
  2. Before copying, please check your photos are in an Apple compatible format (jpg, jpeg, png).

Procedure to copy photos:

  1.  Go to the menu 'File/Folder'
  2. Select Emtec Connect
  3. Open 'Share'/'Pictures'
  4. Select the photos to copy
  5. Open 'Tools' menu and select 'Copy'
  6. Select iPhone
  7. Open 'Tools' menu and select 'Paste'.

Only the files stored on iCobra are visible in Emtec Connect.
Apple disables third party apps to access files stored on iCloud for security reasons.

In this case, it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible, you will need to use a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file, you can convert the file into an Apple compatible format.
To convert your files we recommendusing Apple codecs and formats compatible such as .mp4 with audio codec AAC and video codec AVC/H264.

This problem is generated by the iOS 9.3.1 version. You have to update your iPhone or iPad with 9.3.2 version.
Please also check that iCobra is in FAT32 format.

In the application Emtec Connect the local folders "iPhone Video" and "iPhone Music" are read-only.
You can copy your music and video files in the 'Documents' folder. Your files will be visible only in the Emtec Connect application.

The flash drive is divided into two partitions. Only the partiton named ''PUBLIC'' is directly accessible. To access the second partition, named "SECURE", you must start the EmtecSecurity application.

Please note that the 1st batch of production of X600 and S600 had an equivalent partition size by default between Public and Secure. That's why several customers tought that their USB flash drive only had half of its capacity available. To avoid this issue in the future, please note that all coming new S600 and X600 will have their full capacity in their public partition by default

You can download the EmtecSecurity application on EMTEC website EmtecSecurity.zip
The utility for Linux is in the folder "EMTEC Security for Linux". Before use the Emtec USB key under linux you must configure it ( Password) from a Windows PC or Mac.

How to use:
1) Copy the "emtec" file in a folder (for example: Desktop)
2) Open the terminal
3) Go to the folder containing the "emtec" file (use the command cd , example: cd Desktop)
4) Run the "emtec" file (enter: sudo ./emtec)
5) After the message "please input your password" enter the password of your EMTEC key.

Now you can access the SECURE partition!

You can use the following procedure only with Mac OS X and Windows (does not work with Linux)

1) Start the EmtecSecurity application
2) Select the language
3) Click on "Settings" (left icon)
4) Click on the ''Set the partition size'' (right icon)
5) Follow the instructions on the screen (slide the slider to the left if you want to switch
     all capacity to ''PUBLIC'')

Warning!  Changing the sizes of the partitions erases all data on the drive.

Memory card Memory card

Frequently Asked Questions Category : Memory card

A SD card has a lock position preventing from writing data on it.

Some cameras are not compatible with memory cards with specific capacity and/or speed.
Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it from your PC before use with your camera.

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

Some navigation systems have protection, copying the software onto a memory card will not enable your GPS to read the content.

SD cards with more than 2GB capacity are compliant with SDHC standard (SD High Capacity). In order to use higher than 2GB SD cards, your devices need to be compliant with SDHC standard.

There is a freeware available from the Internet to recover your lost data: PC INSPECTOR

 

  4 GB 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB
Photo APN 12 Mpixels (3,6 MB) 1000 2000 4000 8000 16000 32000 64000
Music MP3 (3,5 MB) 1050 2100 4200 8400 16800 33600 67200
Video 1080p 20mn 40mn 1.20h 2.40h 5.20h 10.40h 21.20h
Video 720p 1h 2h 4h 8h 16h 32h 64h

 

Optical Recording media Optical Recording media

Frequently Asked Questions Category : Optical Recording media

Update the firmware. To do that, please check the brand and model of your recorder and go to the manufacturer website.

It does not support CD-R Audio.

  • Check connections.
  • Avoid vibrations on your recorder.
  • Avoid overheating your recorder
  • Do not run other applications while burning.
  • Disable antivirus while burning
  • Check that you have the latest version of the software

CD-R 90min are not like standard CD-R: capacity reported by Windows is not correct.
To be able to use the full capacity of these CD-R, you need a recorder that allows
the "overburning" and set the burning software to maximize the size of the CD (see procedure for your burning software).

Yes, because the CD-R are downward compatible. In this case, the recorder will adjust writing speed.

It can happen that several errors occur during burning process (low data transfer, reading error,..) without cancelling recording.

You can find the firmware on the website of the manufacturer. Check your recorder brand and model.

 

It depends on the capabilities of your recorder. Unless you have a multi-format recorder, some drives only record on DVD-R and others on DVD + R (Check  the device specifications)

Check if your model is compatible with this disc type.

There are two main reasons:

  • The DVD Video size is exceeding the recordable DVD capacity
  • The DVD video source is copy protected.

Not necessarily: Check the device specifications.

Try to perform a full disc erase on a different recorder.

Check that the format of your blank DVD is compatible with your recorder (-/+ R/RW).
It may be also a disc/drive incompatibility, in that case, a fimrware update can solve the problem (Check on the manufacturer web site).

Check that your model supports DVD-RW.
In some cases, a firmware update may fix the issue.

MP3 Players MP3 Players

Frequently Asked Questions Category : MP3 Players

  • Charge your MP3 Player through the USB port of your PC.
  • If your player is unresponsive, press the reset button.
  • If your MP3 player is connected to an extension lead or a HUB, connect the MP3 player directly to the PC port.
  • Test the connection on all the USB ports of your PC or on another computer.
  • If you are using Mac OS, check that the MP3 player is formatted in FAT32 / MS-DOS (in Disk Utility).
  • Press the reset button.
  • Check that the format of your files is compatible with your MP3 player (MP , WMA-unprotected, WAV).
  • Check that the sound level is not at 0 by pressing the + button several times.
  • Check from a computer that your files are correctly downloaded to your MP3 player (and not just the file shortcuts).
  •  Press the reset button.
  • You can download the user guide on the EMTEC website, in the "MP3 Players Looney Tunes" section, under the "Download" tab.