Frequently Asked Questions


Movie Cube Movie Cube

Frequently Asked Questions Category : Movie Cube

Emtec is the first company to propose a Google certified Android box with the F400. The Play Store of the F400 is composed of, and limited to, all the applications qualified by Google for usage in the Android box. It is, however, also possible for the F400 users to upload non Google qualified applications from other stores such as the Aptoide Store.

You can retrieve the User Name and Password of your Vulkano from PlayerSettings.xml File of your Old Laptop.
You may follow these Steps:

For Windows XP
Go to C:\Documents and Settings\User Account\Local Settings\Application Data\Monsoon Multimedia\Vulkano\PlayerSettings.xml

For Vista & Win7
Go to C:\Users\<Your Account>\AppData\Local\Monsoon Multimedia\Vulkano\PlayerSettings.xml

Kindly Note: Local Settings and AppData are Hidden Folders. Kindly Unhide them to get to the PlayerSettings.xml file.
Follow these Steps to unhide Folders in XP http://www.howtogeek.com/howto/windows/display-hidden-folders-in-xp/
Follow these Steps to Unhide Folders in Vista & Win7 http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folde...

You have to connect any Video Source to Vulkano, e.g; Cable box, Satellite receiver etc. Yes, you can use a video pass-through from Vulkano to connect the video out to TV, but if the video source has more than One Video Output you can use one with Vulkano and another directly to the TV.


If you do not have enough wireless interference in your home network there is no need to use the Ethernet cable between the router and Vulkano. It will work in wireless mode the same way as connected hardwired to the router.

 In order to Reset Vulkano kindly follow these steps.

  • Plug in the Power to Vulkano.
  • Wait for 1 Minute.
  • Press and Hold the Reset Button on the back panel of Vulkano for 10 Seconds or until the LED on the Top Panel of Vulkano Turns RED.
  • Release the button and let Vulkano boot. It will take around a minute. (During the reboot process Status of LED will be RED , Blinking Green then Off, Until it gets an IP Address, Once it will get an IP Address the LED will turn Green).

Now Vulkano is in Factory Reset Mode and you can Reconfigure it for Local and Remote viewing.

Both VULKANO and Client sides should be able to send and receive from remote UDP 56123, TCP 56123 & TCP 49177 ports - if this is needed for firewall configuration; with the exact destination addresses. If this is impossible due to corporative firewall policy, there is no way to connect VULKANO remotely, as all the connectivity is being achieved via the P2P servers on these ports.

If you have a firewall on client or VULKANO sides, the firewall should open UDP activity on both directions to and from remote and local for the above mentioned ports.

Kindly note regarding these ports: If Vulkano or Client stays behind a NAT, these ports should be mapped on the NAT, otherwise firewall doesn't allow traffic on required ports even if they are opened (if it sees external port as another than these ports).

Conclusion If a client is behind NAT and firewall, then the complete client configuration needed is: firewall to open UDP 56123, TCP 56123 & TCP 49177 ports for incoming and outgoing traffic, NAT to forward UDP 56123, TCP 56123 & TCP 49177 ports to the PC's UDP 56123, TCP 56123 & TCP 49177 ports. This should work.

N200 does not allow to turn on movie cube from the remote contol. It can only be done by pressing power button from the unit.

1-From your Mac Open System preferences panel (via Dock)

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Normal behaviour, the SCART VCR is only output and there is no AV input on that model.

This model doesn't support IFO and ISO files, so DVD video can't be played from the main menu. You can only play VOB files.

The channels can be sorted as requested by disabling the LCN function

1. Copy the « SMC7828.AP » file to the root directory of an empty USB stick. Do not change the file name.

2. Plug the USB stick to the player and go to the USB menu. Select "USB software update".

3. The firmware update will start automatically. DO NOT UNPLUG THE USB KEY DURING THE UPDATE !

4. The system will reboot after the firmware update is complete.

K120, K130 and K230 do not allow to turn on movie cube from the remote contol. It can only be done by pressing power button from the unit.

Check that file size is lower than 4GB or create a NTFS partition on HDD.

Normal behavior, function only supported in FAT32 file system and HDD size lower than 1TB.

Normalbehaviour, when connecting to the computer, it switches to USB mass storage mode and automatically turns off frontal LED.

1. Copy the "bank30.rom" file to the root directory of an empty USB stick. Do not change the file name.

2. Power on the Movie Cube and connect it with the TV. Plug the USB key to the Movie Cube.

3. A message will be displayed on the top of the TV screen. Select "yes" to confirm.

4. The firmware update will start. DO NOT UNPLUG THE USB KEY DURING THE UPDATE ! Once the upgrade is done, the Movie Cube will turn off. 

please reinstall firmware by using the following procedure:

STEP 1: Prepare the USB Pen Drive
You will need a USB Pen Drive for firmware installation. Copy «install.img » file from firmware foder to the root directory of your USB Pen Drive.

STEP 2: Connect the USB Pen Drive
Plug the USB Pen Drive into one of the USB HOST ports of player

STEP 3: Hold the STANDBY button
Press and hold the STANDBY button on the front panel, and do not loosen.

STEP 4: Connect the power cable
Plug the power cable into the DC IN jack, turn on power switch, wait about 5 seconds or more, and then loosen your finger on the STANDBY button.

Firmware installation will start in about 15 seconds.  If it is connected  to a TV set, the similar page will appear on the TV screen.



Please wait about 10 minutes, the installation will be completed.   

Data partition in this model is in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "Misc".

3. Select the line “USB Upgrade”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE ! 

Data partition in these models are in NTFS file system. From you Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

Most of the time, it's due to resolution used not supported by TV. Press several times on "resolution" or "TV system" button from Movie Cube remote control, it should then go back to the right mode.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Data partition in these models are in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line "System Update". The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

This cable is supplied to let you connect your Movie Cube to your TV in the easiest way.Thanks to this cable you will be able to watch the multimedia content available on your hard drive directly on your TV.

 

First, connect the Scart extension to your TV

 

Second, connect the RCA cables to your Movie Cube.

 

On each cable you will notice IN or OUT as indicated

 

Movie Cube back panel picture

 

Connect the OUT extensions following the color code on the IN connectors on the back of your Movie Cube.

 

Connect the IN extensions following the color code on the OUT connectors on the back of your Movie Cube.

 

Once all cables connected you will get this image as shown in the pciture.

 

Normal behavior, the D850H does not allow the copy of DVDs or CDs protected by copyright

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

USB Flash USB Flash

Frequently Asked Questions Category : USB Flash

For this windows version, you must setup drivers first and they are available in our website.

Check that the USB port is not defective.
If you have multiple devices connected, it can happen that your USB port does not deliver enough power to the flash drive, in that case, try using a USB HUB having external power supply.

You can try restoring flash drive by using that "Restore" tool (backup data before):

Download link: http://www.emtec-international.com/sites/default/files/drivers/restore.zip

If it doesn't fix the issue, flash drive should be returned to the store where it has been purchased to get a replacement.

Process to restore:

1) Plug the flash drive (certify that only the EMTEC flash drive is plugged)

2) launch restore.exe

3) Press the button RESTORE

4) A warning message is displayed about erasing data. Press RESTORE to continue.

5) A confirmation message is displayed, then press the YES

6) A message RESTORING DEVICE ... appears. Do not unplug the flash drive and wait for the restoration (1 to 2 minutes).

Recording media Recording media

Frequently Asked Questions Category : Recording media

Update the firmware. To do that, please check the brand and model of your recorder and go to the manufacturer website. You will also find some firmware on this site: http://www.firmware.fr.st/

  • Check connections.
  • Avoid vibrations on your recorder.
  • Avoid overheating your recorder
  • Do not run other applications while burning.
  • Disable antivirus while burning
  • Check that you have the latest version of the software

CD-R 90min are not like standard CD-R: capacity reported by Windows is not correct.
To be able to use the full capacity of these CD-R, you need a recorder that allows
the "overburning" and set the burning software to maximize the size of the CD (see procedure for your burning software).

Yes, because the CD-R are downward compatible. In this case, the recorder will adjust writing speed.

It can happen that several errors occur during burning process (low data transfer, reading error,..) without cancelling recording.

You can find the firmware on the website of the manufacturer. Check your recorder brand and model.
You'll also find some firmware on this site: http://www.firmware.fr.st/

 

It depends on the capabilities of your recorder. Unless you have a multi-format recorder, some drives only record on DVD-R and others on DVD + R (Check  the device specifications)

There are two main reasons:

  • The DVD Video size is exceeding the recordable DVD capacity
  • The DVD video source is copy protected.

Check that the format of your blank DVD is compatible with your recorder (-/+ R/RW).
It may be also a disc/drive incompatibility, in that case, a fimrware update can solve the problem (Check on the manufacturer web site).

Check that your model supports DVD-RW.
In some cases, a firmware update may fix the issue.

Photo Cube Photo Cube

Frequently Asked Questions Category : Photo Cube

Before use, it’s necessary to charge the battery of Photo Cube.
While in “device” position, the “ON/OFF” button is disactivated, but once connected to PC, it turns on automatically.

Your Photo Cube needs to be in the “device” position to communicate with your PC.

Some manufacturers have limited their camera compatibility and restrict the USB interface with their brand only. It’s normal your Photo Cube cannot communicate with this type of camera/manufacturer.
The recommended solution to transfer your photos from the memory cards to the Photo Cube is by using a card reader.

USB Flash USB Flash

Frequently Asked Questions Category : USB Flash

Take appropriate precautions with your drive, just as you would any piece of computer-related equipment. Avoid dropping the drive, getting it wet, shaking it, or storing it in extreme hot or cold conditions. Methods of carrying the drive, for example on a key chain, are not covered under warranty. In the event the flash drive becomes wet, allow it to dry in a cool, dry place before attempting to use it again. Water or other liquids may cause the drive to short circuit.

1) Verify minimum operating systems supported by EMTEC flash drives: Windows XP, Vista and 7.
2) Try other USB ports if the light on the flash drive does NOT illuminate when plugged in.
3) Check status of the Flash Drive under Device Manager. To do this:
    Check under Device Manager
          a. Right-click My Computer, and select Manage.
          b. Click Device Manager on the left pane. The flash drive might show up under several places under Device Manager such as:
               1. Disk Drives
               2. DVD/CD-ROM drives
               3. Universal Serial Bus controls as USB Mass Storage.
     If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
5) Refresh the drivers:
          a. Right-click on the entry with the error mark, select Uninstall.
          b. On the top menu, click Action then select Scan for hardware changes.
6) Verify if the flash drive is detected
          a. Double-click My Computer.
          b. Look for the flash drive under devices with removable storage.
7) Plug the flash drive into another PC with a similar setup (same operating system) to verify if the flash drive works on other PCs.
If the flash drive works on other PCs, then there is an issue with the current PC where the flash drive is being plugged in.
8) If you are running Windows Vista, apply the hotfix from Microsoft.

 

Mac OS 9.0 and above does NOT require special drivers to detect USB flash drives. The USB flash drives will NOT be detected if the USB Mass Storage driver was modified or deleted. Remove all USB devices from the system, download the USB driver from Apple's website, then install it. Also try to plug the USB flash drive directly into the Mac computer, instead of plugging it to USB port on the keyboard.

For flash drives, 1 megabyte = 1 million bytes; 1 gigabyte = 1 billion bytes. Actual useable capacity may vary. Some of the listed capacity may be used for formatting and other functions and thus is not available for data storage. This is standard across the flash drive industry.

Copying to or from a USB device is the same as copying to or from any standard disk device.
1. Click on your desired file to select it.
2. On your keyboard, hold down the Ctrl key and press C (Command+C for Mac users).
3. Navigate to the desired folder destination.
4. Hold down the Ctrl key and press V (Command+V for Mac users).

NOTE: You can select multiple files by holding down the Ctrl while left clicking on the desired files. Or you can select all files by holding down Ctrl and pressing A.

If an error occurs while attempting to copy a 4GB or larger file to your flash drive, it is due to FAT32 limitations. Files larger than 4GB cannot be stored on FAT32 volume. Formatting the flash drive as NTFS will resolve this issue.

STEP 1 - Optimize the flash drive for performance
1. Plug in the device to the PC.
2. Double-click My Computer.
3. Right-click on the flash drive, then select Properties.
4. Click the Hardware tab.
5. Select the USB Device disk drive, then click Properties.
6. Click the Policies tab.
7. Select Optimize for performance, then click OK.

STEP 2 - Format the flash drive
1. Double-click My Computer.
2. Right-click on the flash drive, then select Format.
3. In the File system list, click NTFS.
4. Click Start.
5. Click OK to start formatting.

WARNING:
- Always remember to backup your data first. Formatting will delete all the data on your device.
- Formatting the device as NTFS will make it unable to be written to on a Mac computer. Most Mac computers can read NTFS, but not write.
- NTFS is a journaled file system; this creates more read/write activities. Therefore, it will decrease life expectancy of your device.
- Once the device is formatted as NTFS, you MUST use "Safely Remove Hardware" to eject the drive.


No, this is not recommended and the flash drive may not work properly. The current power draw at idle state is about 95 mA (milliamps) for a 2GB drive. The current power draw during read/write is about 145 mA. The keyboard hub, like most un-powered USB hubs, provides up to 100mA and does not provide enough electrical draw for a flash drive. Typically all flash drives work well with an internal or a powered hub that supplies 500 mA.

All of our flash drives are automatically detected by Windows Vista Ultimate; no other drivers are required. It may be possible that other versions of Windows Vista have issues detecting the flash drive. In that instance, please visit the Microsoft website for software updates.

For security reasons, your company has likely limited access to your PC via external devices. Please check with your IT administrator.

We have a variety of flash drive models, some of which can be modified for older operating systems. Check your model number, then go to the DOWNLOAD tab to find available drivers.

Yes. All EMTEC USB 2.0 flash drives are backwards compatible with USB 1.1. Similarly, all EMTEC USB 3.0 flash drives are backwards compatible with USB 2.0, however the performance speeds will operate at the lower USB 2.0 rates.

You can try restoring your flash drive by using the "Restore" tool:

First, back up all your data onto your computer or another drive.

Download the program from the following link: http://www.emtec-international.com/sites/default/files/drivers/restore.zip

If the Restore tool doesn't fix the issue, the flash drive should be returned to the store for a replacement.


Process to restore:

1) Plug in the flash drive (certify that only the EMTEC flash drive is plugged in)

2) Launch restore.exe

3) Press the RESTORE button

4) A warning message is displayed about erasing data. Press RESTORE to continue.

5) A confirmation message is displayed, then press YES.

6) A message RESTORING DEVICE... appears. Do not unplug the flash drive and wait for the restoration to complete (1 to 2 minutes).

Memory card Memory card

Frequently Asked Questions Category : Memory card

Check the lock: an SD memory card has a small sliding lock on the side, which prevents data from being written to the card.

Some cameras are not compatible with memory cards with certain capacities and/or speeds. Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it on your PC before using it with your camera.

There are several freeware options available online that you may use to attempt to recover your lost data, including PC Inspector. EMTEC does not guarantee results by recommending these services, and cannot be held liable for the recovery or restoration of lost data.

SD cards with more than 2GB capacity are compliant with SDHC (SD High Capacity) standards. In order to use an SD card that is larger than 2GB, your devices also need to be compliant with SDHC standards.

Some navigation systems are protected from being copied, so putting the software onto a memory card will not allow your GPS to read the content.

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

MP3 Players MP3 Players

Frequently Asked Questions Category : MP3 Players

  • Charge your MP3 Player through the USB port of your PC.
  • If your player is unresponsive, press the reset button.
  • If your MP3 player is connected to an extension lead or a HUB, connect the MP3 player directly to the PC port.
  • Test the connection on all the USB ports of your PC or on another computer.
  • If you are using Mac OS, check that the MP3 player is formatted in FAT32 / MS-DOS (in Disk Utility).
  • Press the reset button.
  • Check that the format of your files is compatible with your MP3 player (MP , WMA-unprotected, WAV).
  • Check that the sound level is not at 0 by pressing the + button several times.
  • Check from a computer that your files are correctly downloaded to your MP3 player (and not just the file shortcuts).
  •  Press the reset button.
  • You can download the user guide on the EMTEC website, in the "MP3 Players Looney Tunes" section, under the "Download" tab.