Frequently Asked Questions


Android Tv Box & Accessories Android Tv Box & Accessories

Frequently Asked Questions Category : Android Tv Box & Accessories

EMTEC automatically proposes over-the-air updates to your Movie Cube as soon as a new firmware is available. If you would like to check for available software updates manually, simply follow these instructions:
- Go to the "All applications"
- Select "OTA update"
- Select "Check now"
- Follow instructions if update is available

Check that your TV and the Movie Cube are switched on and that your TV is on the right video source.
Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
If you are using a Home Cinema, check that the system is powered on

The built-in battery of the remote control might be running low, in this case, use the micro-USB cable to charge your remote control. Your remote control is still charging as long as the blue LED is on. As soon as it's off, your remote control is fully charged.
Your remote control might not be paired any more. Press the TV button and BACK button, wait 3 seconds then release to unpair the remote control.
To pair it again to your Movie Cube, press the TV button and OK button, wait 3 seconds then release. You should see a "Pairing successful" notification on the screen. If not, please repeat the process

Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
Deactivate the "mute" feature, increase the volume of your TV/Movie Cube/Home Cinema.

Check that your Ethernet router or Wi-Fi router is powered on and that the cables are plugged in properly.
If you are using Wi-Fi, check that nothing blocks the Wi-Fi reception of your Wi-Fi router or your Movie Cube and that your Wi-Fi password is correct.
Check that your Internet Service Provider does not encounter any connectivity issue.

The Mircast application only works with a smartphone or tablet with Android 4.2 and above, compatible with Miracast.

Select "Program Manager" from DVBplayer, then select channel and press "Ok" (long press) to display Menu

Go to applications, enable the pointer function on the remote control , select the application and keep pressing "ok" button then drag and drop.

Emtec is the first company to propose a Google certified Android box with the F400. The Play Store of the F400 is composed of, and limited to, all the applications qualified by Google for usage in the Android box. It is, however, also possible for the F400 users to upload non Google qualified applications from other stores such as the Aptoide Store.

The Movie Cube TV Box is equipped with a DVB-T1 tuner and might not be able to support the paid TV channels which require a subscription.
Please check that you have an aerial antenna at home and that the cable is properly plugged into the Movie Cube "Antenna In".
Please run the channel scan again, select "Europe " as country and uncheck "Fast scan" option.

Unfortunately, the only option is to factory reset the TV box. Please plug a USB keyboard and select this option in the menu, then reboot.

Youtube version has changed on new firmware and shortcut in the home menu is for the old version. You can remove the shorcut then go to application, drag and drop the new youtube app to the home screen

Gaming Box & Accessories Gaming Box & Accessories

Frequently Asked Questions Category : Gaming Box & Accessories

In addition to the GEM Box console you will also find included a Bluetooth wireless GEM Pad, an AC adapter, an HDMI cable, an Ethernet cable and a micro USB cable.

  • Connect your GEM Box to your TV/home cinema using the HDMI cable provided.
  • Connect your Gem Box to your broadband router using the Ethernet cable provided (direct connection via cable instead of Wi-Fi is recommended).
  • Connect your Gembox to your mains power socket using the AC adapter provided and switch on.
  • You can now start your GEM Box. When you connect your Gem Box for the first time, simply follow the installation guide to complete your set up (including the wifi configuration).
Wireless Storage Wireless Storage

Frequently Asked Questions Category : Wireless Storage

Passwords management

Once the Wi-Fi connection is established between your smartphone/tablet and your Power Connect, you can launch the Emtec Connect App.
Login is 'admin' by default and there is no password, keep blank and confirm.

Passwords management

  1. Go to System/Configuration/System Settings/User.
  2. Select Admin or Guest.
  3. Enter the new password.
  4. Confirm the password.
  5. Press "Save".

Passwords management

  1. Go to System/Configuration/Wi-Fi Settings/Security.
  2. Select Mixed WPA/WPA2-PSK.
  3. Enter the new password.
  4. Press "Save".

Passwords management

Reset your Power Connect to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Power Connect must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

Wi-Fi connection

  1. Make sure the Power Connect is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Power Connect (Blue Wi-Fi LED must remain permanently on).

Reset the Power Connect if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

Wi-Fi connection

You can connect your Power Connect to an Internet access point to share the connection with your smartphone/tablet that are connected to the Power Connect.

  1. Go to 'System'.
  2. Go to 'Configuration'.
  3. Click on 'Internet Settings'.
  4. Internet mode must be 'ON' (red).
  5. Select the Wi-Fi network.
  6. Enter the password and click on 'OK'

iOS App

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

iOS App

Only the files stored on the Power Connect are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

iOS App

In this case it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

Android App

Emtec Connect App use the Android player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file 3 seconds to open the player's menu.

Web App

On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Power Connect in HTML. Open the web browser and enter the address 10.10.10.254.

Connect and format your storage devices to your Power Connect

  1. Ensure your Power Connect is off.
  2. Insert the microSD card in the microSD slot or connect USB storage device into the USB port.
  3. Turn on your Power Connect.
  4. When the Wi-Fi LED stops flashing turn off your Power Connect.

Steps 3 and 4 will create a folder “Share” with “Photos”, “Videos”, “Music” and “Documents” directories on your storage device to index your files and see them through the Emtec Connect App. When you want to copy files from your computer, paste them in these folders to see them through the Emtec Connect App from your smartphone/tablet.

Passwords management

The password by default is EMTEC4567 (Case Sensitive).
This Wi-Fi password is available in the Quick Start Guide.

Passwords management

Once the Wi-Fi connection is established between your smartphone/tablet and your Wi-Fi HDD, you can launch the Emtec Connect App.
Login is 'admin' by default and there is no password, keep blank and confirm.

Passwords management

  1. Go to System/Configuration/System Settings/User.
  2. Select Admin or Guest.
  3. Enter the new password.
  4. Confirm the password.
  5. Press "Save".

Passwords management

  1. Go to System/Configuration/Wi-Fi Settings/Security.
  2. Select Mixed WPA/WPA2-PSK.
  3. Enter the new password.
  4. Press "Save".

Passwords management

Reset your Wi-Fi HDD to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Wi-Fi HDD must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

Formatting HDD

Formatting procedure for Mac OS X:

  1. Connect your Wi-Fi HDD to your Mac USB port (no USB extension, no USB hub).
  2. Go to 'Applications'.
  3. Go to 'Utilities'.
  4. Go to 'Disk Utility'.
  5. Select the disk corresponding to the Wi-Fi HDD.
  6. Select the format: 'Mac OS Extended (journaled)'.

Caution: Do not select the option 'Encrypt Data' otherwise the Wi-Fi HDD will not work on a network.
This procedure is available with the screenshots in the Quick Start Guide provided with the Wi-Fi HDD.

Formatting HDD

It is not necessary to format the disk for Windows, the Wi-Fi HDD is formated in NTFS by default. However it is possible to format it again in the file explorer: Connect the Wi-Fi HDD to an USB port, right click on the disk, and select 'Format'.

Formatting HDD

  1. We recommend NTFS format which is compatible with Windows, Linux, and Android. For Mac OS X it is necessary to install an utility for the NTFS write support. According to the version of your Mac there are several utilities, for free or paid (ntfsmounter and NTFS-3G + MacFUSE are free).
  2. It is also possible to format in Mac Extended and to install the utility for PC.

Wi-Fi connection

  1. Make sure the Wi-Fi HDD is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Wi-Fi HDD (Blue Wi-Fi LED must remain permanently on).

Reset the Wi-Fi HDD if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

Wi-Fi connection

You can connect your Wi-Fi HDD to an Internet access point to share the connection with your smartphone/tablet that are connected to the Wi-Fi HDD.

  1. Go to 'System'.
  2. Go to 'Configuration'.
  3. Click on 'Internet Settings'.
  4. Internet mode must be 'ON' (red).
  5. Select the Wi-Fi network.
  6. Enter the password and click on 'OK'

Wi-Fi connection

Make sure your Wi-Fi HDD is formated in NTFS or Mac Extended  (journaled). If it is not formatted, please format in NTFS or Mac Extended  (journaled) to access the Wi-Fi.

  1. Make sure the Wi-Fi HDD is turned off and not connected to a computer via USB.
  2. Turn your Wi-Fi HDD on.
  3. The blue Wi-Fi LED must flash and then remain permanently lit when the Wi-Fi is activated.
  4. On your smartphone/tablet/computer go to Internet Settings and select the network Wi-Fi-HDD-xxxx
  5. Enter the password by default EMTEC4567 (password available in the quick start guide).
  6. Once the Wi-Fi connection is established, you can launch Emtec Connect App. Login is 'admin' by default, with no password (blank).

User manuals (iOS, Android, Web interface for computers) are available at the following link: http://www.emtec-international.com/en-us/hard-drive-Wi-Fi-hdd

iOS App

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

iOS App

Only the files stored on the Wi-Fi HDD are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

iOS App

In this case it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

iOS App

  1. Check if Emtec Connect can access to the Photos folder. Go to 'Settings'/'Emtec Connect' to check that 'Photos' is activated.
  2. Before copying, please check your photos are in a format compatible with Apple (jpg  jpeg  png).

Procedure:

  1. Go to the menu 'Photos'.
  2. Select Emtec Connect .
  3. Open 'Share'/'Pictures'.
  4. Select the photos to copy.
  5. Open 'Tools' menu and select 'Copy'.
  6. Select iPhone.
  7. Open 'Tools' menu and select 'Paste'.

Android App

Emtec Connect App use the Android player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file 3 seconds to open the player's menu.

Web App

On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Wi-Fi HDD in HTML. Open the web browser and enter the address 10.10.10.254.

USB Flash Drives USB Flash Drives

Frequently Asked Questions Category : USB Flash Drives

Take appropriate precautions with your drive, just as you would any piece of computer-related equipment. Avoid dropping the drive, getting it wet, shaking it, or storing it in extreme hot or cold conditions. Methods of carrying the drive, for example on a key chain, are not covered under warranty. In the event the flash drive becomes wet, allow it to dry in a cool, dry place before attempting to use it again. Water or other liquids may cause the drive to short circuit.

1) Verify minimum operating systems supported by EMTEC flash drives: Windows XP, Vista and 7.
2) Try other USB ports if the light on the flash drive does NOT illuminate when plugged in.
3) Check status of the Flash Drive under Device Manager. To do this:
    Check under Device Manager
          a. Right-click My Computer, and select Manage.
          b. Click Device Manager on the left pane. The flash drive might show up under several places under Device Manager such as:
               1. Disk Drives
               2. DVD/CD-ROM drives
               3. Universal Serial Bus controls as USB Mass Storage.
     If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
5) Refresh the drivers:
          a. Right-click on the entry with the error mark, select Uninstall.
          b. On the top menu, click Action then select Scan for hardware changes.
6) Verify if the flash drive is detected
          a. Double-click My Computer.
          b. Look for the flash drive under devices with removable storage.
7) Plug the flash drive into another PC with a similar setup (same operating system) to verify if the flash drive works on other PCs.
If the flash drive works on other PCs, then there is an issue with the current PC where the flash drive is being plugged in.
8) If you are running Windows Vista, apply the hotfix from Microsoft.

 

Mac OS 9.0 and above does NOT require special drivers to detect USB flash drives. The USB flash drives will NOT be detected if the USB Mass Storage driver was modified or deleted. Remove all USB devices from the system, download the USB driver from Apple's website, then install it. Also try to plug the USB flash drive directly into the Mac computer, instead of plugging it to USB port on the keyboard.

For flash drives, 1 megabyte = 1 million bytes; 1 gigabyte = 1 billion bytes. Actual useable capacity may vary. Some of the listed capacity may be used for formatting and other functions and thus is not available for data storage. This is standard across the flash drive industry.

Copying to or from a USB device is the same as copying to or from any standard disk device.
1. Click on your desired file to select it.
2. On your keyboard, hold down the Ctrl key and press C (Command+C for Mac users).
3. Navigate to the desired folder destination.
4. Hold down the Ctrl key and press V (Command+V for Mac users).

NOTE: You can select multiple files by holding down the Ctrl while left clicking on the desired files. Or you can select all files by holding down Ctrl and pressing A.

If an error occurs while attempting to copy a 4GB or larger file to your flash drive, it is due to FAT32 limitations. Files larger than 4GB cannot be stored on FAT32 volume. Formatting the flash drive as NTFS will resolve this issue.

STEP 1 - Optimize the flash drive for performance
1. Plug in the device to the PC.
2. Double-click My Computer.
3. Right-click on the flash drive, then select Properties.
4. Click the Hardware tab.
5. Select the USB Device disk drive, then click Properties.
6. Click the Policies tab.
7. Select Optimize for performance, then click OK.

STEP 2 - Format the flash drive
1. Double-click My Computer.
2. Right-click on the flash drive, then select Format.
3. In the File system list, click NTFS.
4. Click Start.
5. Click OK to start formatting.

WARNING:
- Always remember to backup your data first. Formatting will delete all the data on your device.
- Formatting the device as NTFS will make it unable to be written to on a Mac computer. Most Mac computers can read NTFS, but not write.
- NTFS is a journaled file system; this creates more read/write activities. Therefore, it will decrease life expectancy of your device.
- Once the device is formatted as NTFS, you MUST use "Safely Remove Hardware" to eject the drive.


No, this is not recommended and the flash drive may not work properly. The current power draw at idle state is about 95 mA (milliamps) for a 2GB drive. The current power draw during read/write is about 145 mA. The keyboard hub, like most un-powered USB hubs, provides up to 100mA and does not provide enough electrical draw for a flash drive. Typically all flash drives work well with an internal or a powered hub that supplies 500 mA.

All of our flash drives are automatically detected by Windows Vista Ultimate; no other drivers are required. It may be possible that other versions of Windows Vista have issues detecting the flash drive. In that instance, please visit the Microsoft website for software updates.

For security reasons, your company has likely limited access to your PC via external devices. Please check with your IT administrator.

If your Windows XP PC has trouble finding the driver, please try specifying the correct path for drivers: c:\windows\inf

We have a variety of flash drive models, some of which can be modified for older operating systems. Check your model number, then go to the DOWNLOAD tab to find available drivers.

Yes. All EMTEC USB 2.0 flash drives are backwards compatible with USB 1.1. Similarly, all EMTEC USB 3.0 flash drives are backwards compatible with USB 2.0, however the performance speeds will operate at the lower USB 2.0 rates.

We advise you to contact our technical support to the following address: support-fr@dexxon.eu to receive a restore utility.

 

  4 GB 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB
Photo APN 12 Mpixels (3,6 MB) 1000 2000 4000 8000 16000 32000 64000
Music MP3 (3,5 MB) 1050 2100 4200 8400 16800 33600 67200
Video 1080p 20mn 40mn 1.20h 2.40h 5.20h 10.40h 21.20h
Video 720p 1h 2h 4h 8h 16h 32h 64h

 

For  the iCobra 32GB USB key, you can use the Windows format function to format it in FAT32.
For an iCobra USB key with a capacity greater than 32GB, you must use a utility. We recommend you use the format utility "guiformat.exe", available for free on the Internet.

Format procedure with guiformat.exe:

  1. Connect the iCobra key to the PC and check the drive letter that was given by Windows
  2. Launch the utility "guiformat.exe"
  3. Select the drive letter of the iCobra in the dropdown list "Drive"
  4. Enter a drive name in the "Volume label", "EMTEC" for example
  5. Check the box Quickformat
  6. Press the START button to start formatting.

Key formatting procedure iCobra Mac OS X:

  1. Connect iCobra key directly to the USB port of the central unit of your Mac (without USB extension cable, USB hub or other )
  2. Go to "Applications"
  3. Go to "utility"
  4. Go to "Disk Utility"
  5. Select the disk corresponding to iCobra,
  6. Select "MS-DOS FAT" format
  1. Check if Emtec Connect can access to the photos folder. Go to 'Settings'/'Emtec Connect' to check if 'Photos' is activated.
  2. Before copying, please check your photos are in an Apple compatible format (jpg, jpeg, png).

Procedure to copy photos:

  1.  Go to the menu 'File/Folder'
  2. Select Emtec Connect
  3. Open 'Share'/'Pictures'
  4. Select the photos to copy
  5. Open 'Tools' menu and select 'Copy'
  6. Select iPhone
  7. Open 'Tools' menu and select 'Paste'.

Only the files stored on iCobra are visible in Emtec Connect.
Apple disables third party apps to access files stored on iCloud for security reasons.

In this case, it is necessary to clear or reduce the cache memory:

  1. Go to 'System'.
  2. Select 'Cache'.
  3. Select the smallest cache size (256M).
  4. Click on 'Clear Cache'.

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible, you will need to use a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file, you can convert the file into an Apple compatible format.
To convert your files we recommendusing Apple codecs and formats compatible such as .mp4 with audio codec AAC and video codec AVC/H264.

This problem is generated by the iOS 9.3.1 version. You have to update your iPhone or iPad with 9.3.2 version.
Please also check that iCobra is in FAT32 format.

In the application Emtec Connect the local folders "iPhone Video" and "iPhone Music" are read-only.
You can copy your music and video files in the 'Documents' folder. Your files will be visible only in the Emtec Connect application.

Memory card Memory card

Frequently Asked Questions Category : Memory card

Check the lock: an SD memory card has a small sliding lock on the side, which prevents data from being written to the card.

Some cameras are not compatible with memory cards with certain capacities and/or speeds. Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it on your PC before using it with your camera.

There are several freeware options available online that you may use to attempt to recover your lost data, including PC Inspector. EMTEC does not guarantee results by recommending these services, and cannot be held liable for the recovery or restoration of lost data.

SD cards with more than 2GB capacity are compliant with SDHC (SD High Capacity) standards. In order to use an SD card that is larger than 2GB, your devices also need to be compliant with SDHC standards.

Some navigation systems are protected from being copied, so putting the software onto a memory card will not allow your GPS to read the content.

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

 

  4 GB 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB
Photo APN 12 Mpixels (3,6 MB) 1000 2000 4000 8000 16000 32000 64000
Music MP3 (3,5 MB) 1050 2100 4200 8400 16800 33600 67200
Video 1080p 20mn 40mn 1.20h 2.40h 5.20h 10.40h 21.20h
Video 720p 1h 2h 4h 8h 16h 32h 64h

 

MP3 Players MP3 Players

Frequently Asked Questions Category : MP3 Players

  • Charge your MP3 Player through the USB port of your PC.
  • If your player is unresponsive, press the reset button.
  • If your MP3 player is connected to an extension lead or a HUB, connect the MP3 player directly to the PC port.
  • Test the connection on all the USB ports of your PC or on another computer.
  • If you are using Mac OS, check that the MP3 player is formatted in FAT32 / MS-DOS (in Disk Utility).
  • Press the reset button.
  • Check that the format of your files is compatible with your MP3 player (MP , WMA-unprotected, WAV).
  • Check that the sound level is not at 0 by pressing the + button several times.
  • Check from a computer that your files are correctly downloaded to your MP3 player (and not just the file shortcuts).
  •  Press the reset button.
  • You can download the user guide on the EMTEC website, in the "MP3 Players Looney Tunes" section, under the "Download" tab.