Frequently Asked Questions


USB Flash USB Flash

Frequently Asked Questions Category : USB Flash

Take appropriate precautions with your drive, just as you would any piece of computer-related equipment. Avoid dropping the drive, getting it wet, shaking it, or storing it in extreme hot or cold conditions. Methods of carrying the drive, for example on a key chain, are not covered under warranty. In the event the flash drive becomes wet, allow it to dry in a cool, dry place before attempting to use it again. Water or other liquids may cause the drive to short circuit.

1) Verify minimum operating systems supported by EMTEC flash drives: Windows XP, Vista and 7.
2) Try other USB ports if the light on the flash drive does NOT illuminate when plugged in.
3) Check status of the Flash Drive under Device Manager. To do this:
    Check under Device Manager
          a. Right-click My Computer, and select Manage.
          b. Click Device Manager on the left pane. The flash drive might show up under several places under Device Manager such as:
               1. Disk Drives
               2. DVD/CD-ROM drives
               3. Universal Serial Bus controls as USB Mass Storage.
     If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
5) Refresh the drivers:
          a. Right-click on the entry with the error mark, select Uninstall.
          b. On the top menu, click Action then select Scan for hardware changes.
6) Verify if the flash drive is detected
          a. Double-click My Computer.
          b. Look for the flash drive under devices with removable storage.
7) Plug the flash drive into another PC with a similar setup (same operating system) to verify if the flash drive works on other PCs.
If the flash drive works on other PCs, then there is an issue with the current PC where the flash drive is being plugged in.
8) If you are running Windows Vista, apply the hotfix from Microsoft.

 

Mac OS 9.0 and above does NOT require special drivers to detect USB flash drives. The USB flash drives will NOT be detected if the USB Mass Storage driver was modified or deleted. Remove all USB devices from the system, download the USB driver from Apple's website, then install it. Also try to plug the USB flash drive directly into the Mac computer, instead of plugging it to USB port on the keyboard.

For flash drives, 1 megabyte = 1 million bytes; 1 gigabyte = 1 billion bytes. Actual useable capacity may vary. Some of the listed capacity may be used for formatting and other functions and thus is not available for data storage. This is standard across the flash drive industry.

Copying to or from a USB device is the same as copying to or from any standard disk device.
1. Click on your desired file to select it.
2. On your keyboard, hold down the Ctrl key and press C (Command+C for Mac users).
3. Navigate to the desired folder destination.
4. Hold down the Ctrl key and press V (Command+V for Mac users).

NOTE: You can select multiple files by holding down the Ctrl while left clicking on the desired files. Or you can select all files by holding down Ctrl and pressing A.

If an error occurs while attempting to copy a 4GB or larger file to your flash drive, it is due to FAT32 limitations. Files larger than 4GB cannot be stored on FAT32 volume. Formatting the flash drive as NTFS will resolve this issue.

STEP 1 - Optimize the flash drive for performance
1. Plug in the device to the PC.
2. Double-click My Computer.
3. Right-click on the flash drive, then select Properties.
4. Click the Hardware tab.
5. Select the USB Device disk drive, then click Properties.
6. Click the Policies tab.
7. Select Optimize for performance, then click OK.

STEP 2 - Format the flash drive
1. Double-click My Computer.
2. Right-click on the flash drive, then select Format.
3. In the File system list, click NTFS.
4. Click Start.
5. Click OK to start formatting.

WARNING:
- Always remember to backup your data first. Formatting will delete all the data on your device.
- Formatting the device as NTFS will make it unable to be written to on a Mac computer. Most Mac computers can read NTFS, but not write.
- NTFS is a journaled file system; this creates more read/write activities. Therefore, it will decrease life expectancy of your device.
- Once the device is formatted as NTFS, you MUST use "Safely Remove Hardware" to eject the drive.


No, this is not recommended and the flash drive may not work properly. The current power draw at idle state is about 95 mA (milliamps) for a 2GB drive. The current power draw during read/write is about 145 mA. The keyboard hub, like most un-powered USB hubs, provides up to 100mA and does not provide enough electrical draw for a flash drive. Typically all flash drives work well with an internal or a powered hub that supplies 500 mA.

All of our flash drives are automatically detected by Windows Vista Ultimate; no other drivers are required. It may be possible that other versions of Windows Vista have issues detecting the flash drive. In that instance, please visit the Microsoft website for software updates.

For security reasons, your company has likely limited access to your PC via external devices. Please check with your IT administrator.

We have a variety of flash drive models, some of which can be modified for older operating systems. Check your model number, then go to the DOWNLOAD tab to find available drivers.

Yes. All EMTEC USB 2.0 flash drives are backwards compatible with USB 1.1. Similarly, all EMTEC USB 3.0 flash drives are backwards compatible with USB 2.0, however the performance speeds will operate at the lower USB 2.0 rates.

You can try restoring your flash drive by using the "Restore" tool:

First, back up all your data onto your computer or another drive.

Download the program from the following link: http://www.emtec-international.com/sites/default/files/drivers/restore.zip

If the Restore tool doesn't fix the issue, the flash drive should be returned to the store for a replacement.


Process to restore:

1) Plug in the flash drive (certify that only the EMTEC flash drive is plugged in)

2) Launch restore.exe

3) Press the RESTORE button

4) A warning message is displayed about erasing data. Press RESTORE to continue.

5) A confirmation message is displayed, then press YES.

6) A message RESTORING DEVICE... appears. Do not unplug the flash drive and wait for the restoration to complete (1 to 2 minutes).

Memory card Memory card

Frequently Asked Questions Category : Memory card

Check the lock: an SD memory card has a small sliding lock on the side, which prevents data from being written to the card.

Some cameras are not compatible with memory cards with certain capacities and/or speeds. Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it on your PC before using it with your camera.

There are several freeware options available online that you may use to attempt to recover your lost data, including PC Inspector. EMTEC does not guarantee results by recommending these services, and cannot be held liable for the recovery or restoration of lost data.

SD cards with more than 2GB capacity are compliant with SDHC (SD High Capacity) standards. In order to use an SD card that is larger than 2GB, your devices also need to be compliant with SDHC standards.

Some navigation systems are protected from being copied, so putting the software onto a memory card will not allow your GPS to read the content.

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

MP3 Players MP3 Players

Frequently Asked Questions Category : MP3 Players

  • Charge your MP3 Player through the USB port of your PC.
  • If your player is unresponsive, press the reset button.
  • If your MP3 player is connected to an extension lead or a HUB, connect the MP3 player directly to the PC port.
  • Test the connection on all the USB ports of your PC or on another computer.
  • If you are using Mac OS, check that the MP3 player is formatted in FAT32 / MS-DOS (in Disk Utility).
  • Press the reset button.
  • Check that the format of your files is compatible with your MP3 player (MP , WMA-unprotected, WAV).
  • Check that the sound level is not at 0 by pressing the + button several times.
  • Check from a computer that your files are correctly downloaded to your MP3 player (and not just the file shortcuts).
  •  Press the reset button.
  • You can download the user guide on the EMTEC website, in the "MP3 Players Looney Tunes" section, under the "Download" tab.