Frequently Asked Questions


Movie Cube Movie Cube

Domande Frequenti Categoria : Movie Cube

You can retrieve the User Name and Password of your Vulkano from PlayerSettings.xml File of your Old Laptop.
You may follow these Steps:

For Windows XP
Go to C:\Documents and Settings\User Account\Local Settings\Application Data\Monsoon Multimedia\Vulkano\PlayerSettings.xml

For Vista & Win7
Go to C:\Users\<Your Account>\AppData\Local\Monsoon Multimedia\Vulkano\PlayerSettings.xml

Kindly Note: Local Settings and AppData are Hidden Folders. Kindly Unhide them to get to the PlayerSettings.xml file.
Follow these Steps to unhide Folders in XP http://www.howtogeek.com/howto/windows/display-hidden-folders-in-xp/
Follow these Steps to Unhide Folders in Vista & Win7 http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folde...

You have to connect any Video Source to Vulkano, e.g; Cable box, Satellite receiver etc. Yes, you can use a video pass-through from Vulkano to connect the video out to TV, but if the video source has more than One Video Output you can use one with Vulkano and another directly to the TV.


If you do not have enough wireless interference in your home network there is no need to use the Ethernet cable between the router and Vulkano. It will work in wireless mode the same way as connected hardwired to the router.

 In order to Reset Vulkano kindly follow these steps.

  • Plug in the Power to Vulkano.
  • Wait for 1 Minute.
  • Press and Hold the Reset Button on the back panel of Vulkano for 10 Seconds or until the LED on the Top Panel of Vulkano Turns RED.
  • Release the button and let Vulkano boot. It will take around a minute. (During the reboot process Status of LED will be RED , Blinking Green then Off, Until it gets an IP Address, Once it will get an IP Address the LED will turn Green).

Now Vulkano is in Factory Reset Mode and you can Reconfigure it for Local and Remote viewing.

Both VULKANO and Client sides should be able to send and receive from remote UDP 56123, TCP 56123 & TCP 49177 ports - if this is needed for firewall configuration; with the exact destination addresses. If this is impossible due to corporative firewall policy, there is no way to connect VULKANO remotely, as all the connectivity is being achieved via the P2P servers on these ports.

If you have a firewall on client or VULKANO sides, the firewall should open UDP activity on both directions to and from remote and local for the above mentioned ports.

Kindly note regarding these ports: If Vulkano or Client stays behind a NAT, these ports should be mapped on the NAT, otherwise firewall doesn't allow traffic on required ports even if they are opened (if it sees external port as another than these ports).

Conclusion If a client is behind NAT and firewall, then the complete client configuration needed is: firewall to open UDP 56123, TCP 56123 & TCP 49177 ports for incoming and outgoing traffic, NAT to forward UDP 56123, TCP 56123 & TCP 49177 ports to the PC's UDP 56123, TCP 56123 & TCP 49177 ports. This should work.

N200 non consente l’accensione da telecomando. N200 si accende solo premendo il tasto di accensione posto sul dispositivo stesso.  

Il tasto eject funziona solo quando viene collegato un lettore DVD USB. Tuttavia, aggiornando alla versione firmware r5386, la funzione di rimozione della flashdrive è disponibile premendo il tasto OPTION.  

Si consiglia di cambiare le batterie al telecomando. Se il problema non viene risolto contattare il centro assistenza Emtec.

1. Copia il file ‘install.img’ nella directory principale di una flashdrive completamente vuota.

2. Inserire la flashdrive in una porta USB di Movie Cube, quindi scegliere dal menu principale di Movie cube "Setup" e, successivamente, "Sistema".

3. Selezionare la voce "Aggiornamento sistema". Apparirà la schermata soprastante. Premere il tasto ENTER presente sul telecomando.

4. Il sistema verrà riavviato e partirà consecutivamente l'aggiornamento del sistema. SI PREGA DI NON RIMUOVERE LA FLASHDRIVE DURANTE L'AGGIORNAMENTO DEL SISTEMA !

All’interno della directory principale di una flashdrive inserire i files "install.img" e “install.dat” in formato Zip, non cercare di decomprimere i files.


Togilere il cavo di alimentazione da N200.


Inserire la flashdrive in una porta usb di N200.


Premere il tasto di accensione di N200.


Collegare il cavo di alimentazione mentre il tasto di accensione viene ancora mentenuto premuto.


Dopo circa 5 secondi rilasciare il tasto di accensione. L’installazione del nuovo firmware inizierà dopo qualche secondo.


Se il firmware è installato correttamente il dispositivo effettuarà per 3 volte il reboot.


Dopo aver effettuato il reboot apparirà a schermo il menu impostazioni dove scegliere la lingua. E’ ora possibile rimuovere la flashdrive collegata. L’installazione è completa

 

1-Aprire il menu “System preferences” del dispositivo MAC (via Dock)

 

2- Cliccare l’icona “Sharing icon” (condivisione) e “Select File Sharing”

File Sharing

3- Cliccare “Option” (opzioni) per ottenere una maggiore scelta per la condivisione, quindi selezionare SMB

Option for more choice

4- Una volta effettuati i passaggi precendenti, da Moviecube N200 andare nel menu “Rete” (network) e le cartelle condivise saranno visualizzate. Se così non fosse selezionare « My shortcuts » e premere il tasto del telecomando « option » per aggiungere direttamente l’indirizzo IP del dispositivo Mac.

 

Il collegamento SCART VCR è solo in uscita e il dispositivo non dispone di collegamento in entrata, risulta quindi non possibile effettuare registrazioni da fonti esterne

N150H non supporta files IFO e ISO, ecco perchè i files DVD non possono essere riprodotti dal manu principale. E’ possibile riprodurre solo files di tipo VOB.

I canali televisivi vengono elencati in base alla LCN locale. Per variare il numero occorre disattivare la LCN.  

Si consiglia di cambiare le batterie al telecomando. Se il problema non viene risolto contattare il centro assistenza Emtec.

1. Copiare il file « SMC7828.AP » all’interno di una flashdrive vuota. Non rinominare il file.

2. Collegare la flashdrive al dispositivo, quindi andare nel menu USB. Selezionare “Aggiornamento con USB”.

3. Il processo di aggiornamento del firmware inizierà automaticamente. NON RIMUOVERE LA FLASHDRIVE DURANTE L’AGGIORNAMENTO!

4. Il dispositivo effettuerà un reboot una volta che l’aggiornamento firmware è stato completato .

K120, K130 and K230 do not allow to turn on movie cube from the remote contol. It can only be done by pressing power button from the unit.

Check that file size is lower than 4GB or create a NTFS partition on HDD.

Normal behavior, function only supported in FAT32 file system and HDD size lower than 1TB.

Normalbehaviour, when connecting to the computer, it switches to USB mass storage mode and automatically turns off frontal LED.

1. Copy the "bank30.rom" file to the root directory of an empty USB stick. Do not change the file name.

2. Power on the Movie Cube and connect it with the TV. Plug the USB key to the Movie Cube.

3. A message will be displayed on the top of the TV screen. Select "yes" to confirm.

4. The firmware update will start. DO NOT UNPLUG THE USB KEY DURING THE UPDATE ! Once the upgrade is done, the Movie Cube will turn off. 

please reinstall firmware by using the following procedure:

STEP 1: Prepare the USB Pen Drive
You will need a USB Pen Drive for firmware installation. Copy «install.img » file from firmware foder to the root directory of your USB Pen Drive.

STEP 2: Connect the USB Pen Drive
Plug the USB Pen Drive into one of the USB HOST ports of player

STEP 3: Hold the STANDBY button
Press and hold the STANDBY button on the front panel, and do not loosen.

STEP 4: Connect the power cable
Plug the power cable into the DC IN jack, turn on power switch, wait about 5 seconds or more, and then loosen your finger on the STANDBY button.

Firmware installation will start in about 15 seconds.  If it is connected  to a TV set, the similar page will appear on the TV screen.



Please wait about 10 minutes, the installation will be completed.   

Data partition in this model is in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "Misc".

3. Select the line “USB Upgrade”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE ! 

Data partition in these models are in NTFS file system. From you Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

Most of the time, it's due to resolution used not supported by TV. Press several times on "resolution" or "TV system" button from Movie Cube remote control, it should then go back to the right mode.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

Data partition in these models are in NTFS file system. From your Mac, you need a software (like NTFS-3G) to be able to write on NTFS partitions. Once it's done, you can then copy data directly to the Movie Cube through USB connection.

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line "System Update". The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

This cable is supplied to let you connect your Movie Cube to your TV in the easiest way.Thanks to this cable you will be able to watch the multimedia content available on your hard drive directly on your TV.

 

First, connect the Scart extension to your TV

 

Second, connect the RCA cables to your Movie Cube.

 

On each cable you will notice IN or OUT as indicated

 

Movie Cube back panel picture

 

Connect the OUT extensions following the color code on the IN connectors on the back of your Movie Cube.

 

Connect the IN extensions following the color code on the OUT connectors on the back of your Movie Cube.

 

Once all cables connected you will get this image as shown in the pciture.

 

Normal behavior, the D850H does not allow the copy of DVDs or CDs protected by copyright

1. Copy the ‘install.img’ file to the root directory of an empty USB stick.

2. Plug the USB stick into the Movie Cube and from this menu select "Setup" then "System".

3. Select the line “System Update”. The above screen appears. Press ENTER on the remote control.

4. The system will reboot and the firmware upgrade will start. DO NOT UNPLUG THE DEVICE DURING THE UPDATE !

1-From your Mac Open System preferences panel (via Dock)

System preferences panel

2- Clic on Sharing icon and Select File Sharing

File Sharing

3- Clic Option for more choice about sharing and check SMB

Option for more choice

4- Once it's done, from you movie cube go to network, and you should be able to see your shared folders. If it doesn't not appear, select « My shortcuts » and press « option » button then add directly IP address of Mac equipement.

USB Flash USB Flash

Domande Frequenti Categoria : USB Flash

For security reasons, your company has probably limited access to your PC concerning external devices. Please check with your IT administrator.

Check that the USB port is not defective.
If you have multiple devices connected, it can happen that your USB port does not deliver enough power to the flash drive, in that case, try using a USB HUB having external power supply.

We have different flash drive models.
Check first your model, then go to the product web page and in the Download tab you will find the driver.

All of our flash drives are automatically detected by Windows Vista Ultimate, no other drivers are required. It may happen that the other versions of Windows VISTA face some issues. Please check in that case in Microsoft web site for update drivers.

Memory card Memory card

Domande Frequenti Categoria : Memory card

Some cameras are not compatible with memory cards with specific capacity and/or speed.
Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it from your PC before use with your camera.

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

Some navigation systems have protection, copying the software onto a memory card will not enable your GPS to read the content.

SD cards with more than 2GB capacity are compliant with SDHC standard (SD High Capacity). In order to use higher than 2GB SD cards, your devices need to be compliant with SDHC standard.

Recording media Recording media

Domande Frequenti Categoria : Recording media

Update the firmware. To do that, please check the brand and model of your recorder and go to the manufacturer website. You will also find some firmware on this site: http://www.firmware.fr.st/

  • Check connections.
  • Avoid vibrations on your recorder.
  • Avoid overheating your recorder
  • Do not run other applications while burning.
  • Disable antivirus while burning
  • Check that you have the latest version of the software

CD-R 90min are not like standard CD-R: capacity reported by Windows is not correct.
To be able to use the full capacity of these CD-R, you need a recorder that allows
the "overburning" and set the burning software to maximize the size of the CD (see procedure for your burning software).

Yes, because the CD-R are downward compatible. In this case, the recorder will adjust writing speed.

It can happen that several errors occur during burning process (low data transfer, reading error,..) without cancelling recording.

You can find the firmware on the website of the manufacturer. Check your recorder brand and model.
You'll also find some firmware on this site: http://www.firmware.fr.st/

It depends on the capabilities of your recorder. Unless you have a multi-format recorder, some drives only record on DVD-R and others on DVD + R (Check  the device specifications)

There are two main reasons:

  • The DVD Video size is exceeding the recordable DVD capacity
  • The DVD video source is copy protected.

Check that the format of your blank DVD is compatible with your recorder (-/+ R/RW).
It may be also a disc/drive incompatibility, in that case, a fimrware update can solve the problem (Check on the manufacturer web site).

Check that your model supports DVD-RW.
In some cases, a firmware update may fix the issue.

Photo Cube Photo Cube

Domande Frequenti Categoria : Photo Cube

Before use, it’s necessary to charge the battery of Photo Cube.
While in “device” position, the “ON/OFF” button is disactivated, but once connected to PC, it turns on automatically.

Your Photo Cube needs to be in the “device” position to communicate with your PC.

Some manufacturers have limited their camera compatibility and restrict the USB interface with their brand only. It’s normal your Photo Cube cannot communicate with this type of camera/manufacturer.
The recommended solution to transfer your photos from the memory cards to the Photo Cube is by using a card reader.