Frequently Asked Questions

Passwords management: What is the password by default to connect to Emtec Connect App?

Passwords management.

Once the Wi-Fi connection is established between your smartphone/tablet and your Power Connect, you can launch the Emtec Connect App. Login is 'admin' by default and there is no password, keep blank and confirm.

Passwords management: How to modify the Emtec Connect Admin/Guest password?

Passwords management

  1. Go to System/Configuration/System Settings/User.
  2. Select Admin or Guest.
  3. Enter the new password.
  4. Confirm the password.
  5. Press "Save".

Passwords management: How to modify the Wi-Fi password?

Passwords management

  1. Go to System/Configuration/Wi-Fi Settings/Security.
  2. Select Mixed WPA/WPA2-PSK.
  3. Enter the new password.
  4. Press "Save".

Passwords management: I have forgotten my password (Wi-Fi emtec device).

Passwords management

Reset your Power Connect to reset the password by default (EMTEC4567). Press the reset button 5 seconds (Power Connect must be turned on and not connected to USB). Reset function does not erase the files but resets the settings.

iOS App: I cannot see all of my audio and video files on Emtec Connect.

iOS App

Only the files stored on my device are visible in Emtec Connect. Apple disables third party apps to access the files stored on iCloud, for security reasons.

iOS App: Emtec Connect cannot play a video file.

iOS App

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

We advice you the latest updated version of VLC which is compatible with the latest audio and video codec. https://www.apple.com/

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file you can convert the file into a format compatible with Apple.
To convert your files we recommend using the codecs and formats compatible with Apple: .mp4 with audio codec AAC and video codec AVC/H264.

iOS App: How to copy photos from the Wi-Fi HDD to your iPhone/iPad.

iOS App

  1. Check if Emtec Connect can access to the Photos folder. Go to 'Settings'/'Emtec Connect' to check that 'Photos' is activated.
  2. Before copying, please check your photos are in a format compatible with Apple (jpg  jpeg  png).

Procedure:

  1. Go to the menu 'Photos'.
  2. Select Emtec Connect .
  3. Open 'Share'/'Pictures'.
  4. Select the photos to copy.
  5. Open 'Tools' menu and select 'Copy'.
  6. Select iPhone.
  7. Open 'Tools' menu and select 'Paste'.

Android App: Emtec Connect cannot play a video file.

Android App

Emtec Connect App use the Android player codecs by default to play a video.
If the format and the codecs are not compatible then you will need a third party App.
To play a video with a third party App, press the video file 3 seconds to open the player's menu.

Web App: How to install Emtec Connect App on a computer (Mac, Windows, Linux).

Web App

On your computer  (Windows, Mac , Linux) there is no need to install the Emtec Connect App. It is preloaded on the Power Connect in HTML. Open the web browser and enter the address 10.10.10.254.

Why do I only see half of the capacity of my SPEEDIN Flash Drive or SSD?

The flash drive is divided into two partitions. Only the partiton named ''PUBLIC'' is directly accessible. To access the second partition, named "SECURE", you must start the EmtecSecurity application. Please note that the 1st batch of production of X600 and S600 had an equivalent partition size by default between Public and Secure. That's why several customers tought that their USB flash drive only had half of its capacity available. To avoid this issue in the future, please note that all coming new S600 and X600 will have their full capacity in their public partition by default

How do I get the EmtecSecurity application after formatting my SPEEDIN Flash Drive or SSD?

You can download the EmtecSecurity application on EMTEC website EmtecSecurity.zip

How do I access to the SECURE partition when using Linux?

You can download the EmtecSecurity application on EMTEC website EmtecSecurity.zip
The utility for Linux is in the folder "EMTEC Security for Linux". Before use the Emtec USB key under linux you must configure it ( Password) from a Windows PC or Mac.

How to use:
1) Copy the "emtec" file in a folder (for example: Desktop)
2) Open the terminal
3) Go to the folder containing the "emtec" file (use the command cd , example: cd Desktop)
4) Run the "emtec" file (enter: sudo ./emtec)
5) After the message "please input your password" enter the password of your EMTEC key.

Now you can access the SECURE partition!

How do I allocate the entire capacity of my SPEEDIN Flash Drive or SSD to PUBLIC, or change the size of partitions?

You can use the following procedure only with Mac OS X and Windows (does not work with Linux)

1) Start the EmtecSecurity application
2) Select the language
3) Click on "Settings" (left icon)
4) Click on the ''Set the partition size'' (right icon)
5) Follow the instructions on the screen (slide the slider to the left if you want to switch
     all capacity to ''PUBLIC'')

Warning!  Changing the sizes of the partitions erases all data on the drive.

USB flash drives are compatible with windows VISTA?

All of our flash drives are automatically detected by Windows Vista Ultimate, no other drivers are required. It may happen that the other versions of Windows VISTA face some issues. Please check in that case in Microsoft web site for update drivers.

When I plug my flash drive to the USB port, nothing happens

Check that the USB port is not defective.
If you have multiple devices connected, it can happen that your USB port does not deliver enough power to the flash drive, in that case, try using a USB HUB having external power supply.

What number of files to be stored by capacity

 4 GB8 GB16 GB32 GB64 GB128 GB256 GB
Photo APN 12 Mpixels (3,6 MB)1000200040008000160003200064000
Music MP3 (3,5 MB)1050210042008400168003360067200
Video 1080p20mn40mn1.20h2.40h5.20h10.40h21.20h
Video 720p1h2h4h8h16h32h64h

How to format the iCobra USB key with Windows?

For the iCobra 32GB USB key, you can use the Windows format function to format it in FAT32.
For an iCobra USB key with a capacity greater than 32GB, you must use a utility. We recommend you use the format utility "guiformat.exe", available for free on the Internet.

Format procedure with guiformat.exe:

  1. Connect the iCobra key to the PC and check the drive letter that was given by Windows
  2. Launch the utility "guiformat.exe"
  3. Select the drive letter of the iCobra in the dropdown list "Drive"
  4. Enter a drive name in the "Volume label", "EMTEC" for example
  5. Check the box Quickformat
  6. Press the START button to start formatting.

How to format the iCobra USB key with Mac OS X?

Key formatting procedure iCobra Mac OS X:

  1. Connect iCobra key directly to the USB port of the central unit of your Mac (without USB extension cable, USB hub or other )
  2. Go to "Applications"
  3. Go to "utility"
  4. Go to "Disk Utility"
  5. Select the disk corresponding to iCobra,
  6. Select "MS-DOS FAT" format

How to copy photos from the iCobra key to your iPhone/iPad?

  1. Check if Emtec Connect can access to the photos folder. Go to 'Settings'/'Emtec Connect' to check if 'Photos' is activated.
  2. Before copying, please check your photos are in an Apple compatible format (jpg, jpeg, png).

Procedure to copy photos:

  1.  Go to the menu 'File/Folder'
  2. Select Emtec Connect
  3. Open 'Share'/'Pictures'
  4. Select the photos to copy
  5. Open 'Tools' menu and select 'Copy'
  6. Select iPhone
  7. Open 'Tools' menu and select 'Paste'.

I do not see all of my audio and video files on Emtec Connect.

Only the files stored on iCobra are visible in Emtec Connect.
Apple disables third party apps to access files stored on iCloud for security reasons.

Emtec Connect cannot play a video file.

Emtec Connect App uses the iOS player codecs by default to play a video.
If the format and the codecs are not compatible, you will need to use a third party App.
To play a video with a third party App, press the video file for 3 seconds to open the player's menu.

Under iOS there are many restrictions by Apple. Consequently there are few free players compatible. If no player (VLC, Oplayer Lite, etc.) can play your video file, you can convert the file into an Apple compatible format.
To convert your files we recommendusing Apple codecs and formats compatible such as .mp4 with audio codec AAC and video codec AVC/H264.

The iCobra USB key is not being recognized by the iPhone or iPad, and writing on the iCobra key is impossible.

This problem is generated by the iOS 9.3.1 version. You have to update your iPhone or iPad with 9.3.2 version.
Please also check that iCobra is in FAT32 format.

I cannot copy music or video files from iCobra to my smartphone.

In the application Emtec Connect the local folders "iPhone Video" and "iPhone Music" are read-only.
You can copy your music and video files in the 'Documents' folder. Your files will be visible only in the Emtec Connect application.

I cannot write on my SD card

A SD card has a lock position preventing from writing data on it.

My camera does not recognize my memory card

Some cameras are not compatible with memory cards with specific capacity and/or speed.
Please check the specifications of your camera. If you are using the appropriate memory card you may need to format it from your PC before use with your camera.

My camera accepts Compact Flash, but mine is not recognized

Many Compact Flash cards are available on the market. Please check the compatibility of your camera depending on type (I or II), the supported capacity and/or speed.

I just copied a navigation software onto my memory card, but it doesn’t work with my GPS

Some navigation systems have protection, copying the software onto a memory card will not enable your GPS to read the content.

Why is my 4GB SD card not detected by my camera nor card reader?

SD cards with more than 2GB capacity are compliant with SDHC standard (SD High Capacity). In order to use higher than 2GB SD cards, your devices need to be compliant with SDHC standard.

I have incidentally erased the content of my memory card. How to recover my data?

There is a freeware available from the Internet to recover your lost data: PC INSPECTOR

What number of files to be stored by capacity

 4 GB8 GB16 GB32 GB64 GB128 GB256 GB
Photo APN 12 Mpixels (3,6 MB)1000200040008000160003200064000
Music MP3 (3,5 MB)1050210042008400168003360067200
Video 1080p20mn40mn1.20h2.40h5.20h10.40h21.20h
Video 720p1h2h4h8h16h32h64h

Is the X600 external SSD compatible with the Xbox One console?

Yes, the X600 external SSD is compatible with the Xbox One console to store and play games. However, the X600 must be configured with the maximum of the storage capacity on the Public partition.

U800 Wi-Fi connection: The Power Connect is not visible via Wi-Fi from my computer/tablet/smartphone.

Wi-Fi connection

  1. Make sure the Power Connect is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Power Connect (Blue Wi-Fi LED must remain permanently on).

Reset the Power Connect if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

U800/P700 Wi-Fi connection: When my smartphone/tablet is connected to the Power Connect I cannot access the Internet via the Wi-Fi.

Wi-Fi connection

You can connect your Power Connect to an Internet access point to share the connection with your smartphone/tablet that are connected to the Power Connect.

  1. Go to 'System'.
  2. Go to 'Configuration'.
  3. Click on 'Internet Settings'.
  4. Internet mode must be 'ON' (red).
  5. Select the Wi-Fi network.
  6. Enter the password and click on 'OK'

P700 Wi-Fi connection: The Wi-Fi HDD is not visible via Wi-Fi from my computer/tablet/smartphone.

Wi-Fi connection

  1. Make sure the Wi-Fi HDD is not connected to an USB Port.
  2. Make sure the Wi-Fi is activated on the Wi-Fi HDD (Blue Wi-Fi LED must remain permanently on).

Reset the Wi-Fi HDD if the LED doesn't turn permanently on after 30 seconds (device turned ON, not connected to a computer via USB).
Reset function does not erase the data on the disk. It will restore to default settings.

P700 Formatting HDD: How to format the Wi-Fi HDD to use with Mac OS X?

Formatting HDD

Formatting procedure for Mac OS X:

  1. Connect your Wi-Fi HDD to your Mac USB port (no USB extension, no USB hub).
  2. Go to 'Applications'.
  3. Go to 'Utilities'.
  4. Go to 'Disk Utility'.
  5. Select the disk corresponding to the Wi-Fi HDD.
  6. Click on "Erase"
  7. Select the format: 'Mac OS Extended (journaled)'.

Caution: Do not select the option 'Encrypt Data' otherwise the Wi-Fi HDD will not work on a network.
This procedure is available with the screenshots in the Quick Start Guide provided with the Wi-Fi HDD.

P700 Formatting HDD: How to format the Wi-Fi HDD to use with Windows?

Formatting HDD

It is not necessary to format the disk for Windows, the Wi-Fi HDD is formated in NTFS by default. However it is possible to format it again in the file explorer: Connect the Wi-Fi HDD to an USB port, right click on the disk, and select 'Format'.

P700 Formatting HDD: How to format the Wi-Fi HDD to use with both Mac and Windows?

Formatting HDD

  1. We recommend NTFS format which is compatible with Windows, Linux, and Android. For Mac OS X it is necessary to install an utility for the NTFS write support. According to the version of your Mac there are several utilities, for free or paid (ntfsmounter and NTFS-3G + MacFUSE are free).
  2. It is also possible to format in Mac Extended and to install the utility for PC.

P700 Wi-Fi connection: The Wi-Fi HDD is connected via the Wi-Fi but it is not accessible.

Wi-Fi connection

Make sure your Wi-Fi HDD is formated in NTFS or Mac Extended  (journaled). If it is not formatted, please format in NTFS or Mac Extended  (journaled) to access the Wi-Fi.

  1. Make sure the Wi-Fi HDD is turned off and not connected to a computer via USB.
  2. Turn your Wi-Fi HDD on.
  3. The blue Wi-Fi LED must flash and then remain permanently lit when the Wi-Fi is activated.
  4. On your smartphone/tablet/computer go to Internet Settings and select the network Wi-Fi-HDD-xxxx
  5. Enter the password by default EMTEC4567 (password available in the quick start guide).
  6. Once the Wi-Fi connection is established, you can launch Emtec Connect App. Login is 'admin' by default, with no password (blank).

User manuals (iOS, Android, Web interface for computers) are available at the following link: Product manuals

P600 Under Android 6, EmtecConnect application can not access to P600 in wifi when 4G is enabled.

Update the P600 firmware via the following link: firmware-p600-v.2.000.052.zip

Why aren’t all applications available in the Play Store?

Emtec is the first company to propose a Google certified Android box with the F400. The Play Store of the F400 is composed of, and limited to, all the applications qualified by Google for usage in the Android box. It is, however, also possible for the F400 users to upload non Google qualified applications from other stores such as the Aptoide Store.

How can I update the software on my Movie Cube?

EMTEC automatically proposes over-the-air updates to your Movie Cube as soon as a new firmware is available. If you would like to check for available software updates manually, simply follow these instructions:
- Go to the "All applications"
- Select "OTA update"
- Select "Check now"
- Follow instructions if update is available

I don't see anything on my TV screen

Check that your TV and the Movie Cube are switched on and that your TV is on the right video source.
Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
If you are using a Home Cinema, check that the system is powered on

The buttons of my remote control do to respond

The built-in battery of the remote control might be running low, in this case, use the micro-USB cable to charge your remote control. Your remote control is still charging as long as the blue LED is on. As soon as it's off, your remote control is fully charged.
Your remote control might not be paired any more. Press the TV button and BACK button, wait 3 seconds then release to unpair the remote control.
To pair it again to your Movie Cube, press the TV button and OK button, wait 3 seconds then release. You should see a "Pairing successful" notification on the screen. If not, please repeat the process

I can't hear any sound

Check that the cables between the Movie Cube and your TV/Home Cinema are plugged in.
Deactivate the "mute" feature, increase the volume of your TV/Movie Cube/Home Cinema.

I can't access Internet

Check that your Ethernet router or Wi-Fi router is powered on and that the cables are plugged in properly.
If you are using Wi-Fi, check that nothing blocks the Wi-Fi reception of your Wi-Fi router or your Movie Cube and that your Wi-Fi password is correct.
Check that your Internet Service Provider does not encounter any connectivity issue.

I can't use the Miracast application

The Mircast application only works with a smartphone or tablet with Android 4.2 and above, compatible with Miracast.

When I try to plug my 4TB hard disk, it is not recognized by the Movie Cube

Movie Cube accepts any hard disk up to 3TB.

I don't find all the TV channels in my area

The Movie Cube TV Box is equipped with a DVB-T1 tuner and might not be able to support the paid TV channels which require a subscription.
Please check that you have an aerial antenna at home and that the cable is properly plugged into the Movie Cube "Antenna In".
Please run the channel scan again, select "Europe " as country and uncheck "Fast scan" option.

How can I manage the channel list (rename, reorder,…)?

Select "Program Manager" from DVBplayer, then select channel and press "Ok" (long press) to display Menu.

How can I move one application to the Home menu (desktop)?

Go to applications, enable the pointer function on the remote control , select the application and keep pressing "ok" button then drag and drop.

The TV box is always booting on recovery mode

Unfortunately, the only option is to factory reset the TV box. Please plug a USB keyboard and select this option in the menu, then reboot.

Youtube is no longer available after the firmware update

Youtube version has changed on new firmware and shortcut in the home menu is for the old version. You can remove the shorcut then go to application, drag and drop the new youtube app to the home screen.

What accessories are included in the GEM Box starter pack?

In addition to the GEM Box console you will also find included a Bluetooth wireless GEM Pad, an AC adapter, an HDMI cable, an Ethernet cable and a micro USB cable.

How do I set up my GEM Box?

  • Connect your GEM Box to your TV/home cinema using the HDMI cable provided.
  • Connect your Gem Box to your broadband router using the Ethernet cable provided (direct connection via cable instead of Wi-Fi is recommended).
  • Connect your Gembox to your mains power socket using the AC adapter provided and switch on.
  • You can now start your GEM Box. When you connect your Gem Box for the first time, simply follow the installation guide to complete your set up (including the wifi configuration).

What do I do if I do not see anything on my TV Screen?

Check that your TV and the GEM Box are switched on and that your TV is on the correct video source.
Check that the cables between the GEM Box and your TV/Home Cinema are plugged in and switched on.
If you are using a Home Cinema, check that the system is switched on.

What do I do if I cannot hear any sound?

Check that the cables between the GEM Box and your TV/Home Cinema are plugged in.
Deactivate the “mute” feature, increase the volume of your TV/GEM Box/Home Cinema.

What do I do if I cannot I cannot access Internet?

Check that your Ethernet router or Wi-Fi router is switched on and that the cables are connected correctly.

If you are using Wi-Fi, check that nothing is blocking the Wi-Fi reception for your Wi-Fi router or your GEM Box, and that your Wi-Fi password is correct.
Check that your Internet Service Provider does not encounter any connectivity issues.

What are the recommended Internet connection requirements?

You can connect your GEM Box either with Wi-Fi or with the Ethernet cable. However, you must connect your GEM Box using the Ethernet cable in order to enjoy the GameFly Streaming service. The minimum Internet connection speed required is 5Mbps if you have no other device connected in the home. The recommended Internet connection speed is 10Mbps.

Is an Internet connection required to play the Android games?

You can play the 4 preloaded Android games without any Internet connection! To download and then play the other Android games proposed in the GEM Store, you need an Internet connection.

Where in the GEM Box menu will I find the 4 preloaded Android games?

Once your GEM Box is set up, you can immediately access the preloaded games in the “My Games” section of the menu.

How can I download Apps?

You can download Apps from the Google Play Store (“Play Store” icon) or from an alternative store (“Multimedia/Network/Browser”).

What is the compatibility of the GEM Box with certain APPs such as Netflix, Spotify, Twitch, or BBC iPlayer?

Most of these Android TV APPs request to have at least Android 5.0 as an OS on the TV box to be visible and uninstallable from Google Play. The GEM Box is an Android 4.4 console but you can install the apps two different ways on the GEM Box:

1/ Aptoide:

  • open the web browser on Gembox and go to http://m.aptoide.com/installer
  • download the app
  • close the web browser and go to downloads
  • Install Aptoide
  • Once it’s done, open Aptoide and move to the search button
  • Enter the name of the application you are looking for
  • Then just install it

For some apps (as for example Spotify), we recommend you to install “rotation locker” first from Google Play (to keep the app in Landscape mode)

2/ Appinstaller:

  • On your smartphone install “backup and restore app” from Google Play
  • Download/install the application you are looking for from Google Play
  • Open “backup and restore” and backup your app
  • Plug your smarpthone to your PC, then go to “App_Backup_Restore” folder
  • Copy the “.apk” file to your PC or a USB flash drive
  • Then plug the USB flash drive to the Gembox and install it from “appinstaller” application

Please note that you might need to use the mouse mode of the GEM Pad from time to time while downloading and or using these APPs.

If I delete by error a downloaded game in the "My Games" section or an App in the "My Apps" section, how can I retrieve it?

You need to download it again directly in the Google Play store. If it was a paid game, you will not be charged again.

How do I add/remove a shortcut in the "My Games" or "My Apps" section?

  • Select the section of the menu where you want to add the shortcut.
  • Click on the icon [+]
  • Select the application you want to create a shortcut for.
  • The application will now be added to that section of the menu.
  • If you want to remove a shortcut, press the Y button.

What languages are available for the GEM Box user interface?

9 languages are available: English, Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian.

How to reset my GEM Box?

If your GEM Box is blocked or needs to be reset:

  • Disconnect the power cable from your GEM Box.
  • Use a paper clip to push on the “Reset” button on the bottom of the GEM Box, then reconnect the power cable to the GEM Box whilst keeping the paper clip pushed for 5 seconds.
  • Remove the paper clip from the “Reset” button and follow the instructions on your TV screen.

How to avoid input lag on my TV while using the GEM Box?

On several TV, you can face input lag. It occurs in some LCD or HDTV. It is the time difference between a signal input being pressed and the time is takes that signal input to be displayed on the screen. It may occur while using the GEM Box with the GEM Motion remote control, GameFly Streaming or when watching some videos (MKV, XVID). To avoid this input lag, set your TV to "Game" mode. As for example on LG TV: press the “quick menu” button (Q-menu) on the remote control of your TV and make sure “AV mode” and “Picture mode” are set to “Game mode”.

What is the default password for the Parental Control if I have lost mine?

The default password for the Parental Control is “udokertuzq”.

How do I use the parental control?

Wath is the GEM Store ?

The GEM Store is a selection of 150 Android games available for download from the Google Play store. All of these games are fully playable with the GEM Pad. New games are added monthly in the GEM Store. 4 preloaded Gameloft games are also included.

For ease of use, the selection has been split into categories:

  • Simulation / Strategy.
  • Action / Adventure / RPG.
  • Casual / Board Games.
  • Card / Puzzle.
  • Sport / Racing.

Are the games in the GEM Store already installed on my GEM Box?

No, the GEM Store is only a suggested catalogue of games playable with a gamepad. You can then download these games using the Google Play Store link.

If I do not have any Google account, could I download the games proposed in the GEM Store?

No. To download games from the Google Play Store you need to create a Google account following the instructions given on the screen.

What are the requirements to stream games from my PC to my TV?

Can I use my PC for other activities whilst I use the GEM Stream App to stream my PC games?

No. When you stream your PC games using the GEM Stream App, your PC is dedicated to this activity so no other activities can be performed at the same time.

Can I stream games from a Mac to my TV?

No, you cannot stream your games from your Mac to your TV. GEM Steam is only available to stream games from your PC.

What type of games can I stream on my TV?

If your PC meets the requirements listed above, the GEM Stream App on your GEM Box will automatically recognize the game library available in your PC, independently downloaded from Steam Big Picture, Origin, U-Play or any CD-Rom games.

How is my PC game library streamed on my TV?

Your PC games are streamed from your PC to your TV using wifi (from the GEM Box) or an Ethernet cable (recommended).

Can I play my PC games using a mouse and a keyboard?

Your PC games streamed on your TV are playable either with the GEM Pad (for games configured with a gamepad) or with a mouse and a keyboard plugged in the USB slot of the GEM Box.

What retro gaming Apps are available on the GEM Box?

3 Apps available to download from Google Play have been suggested in the "Retro Gaming" section of the GEM Box: Classic Boy, SuperRetro16 Lite and DraStic DS. Other Apps are available but we have suggested these 3 Apps as they are all compatible with the GEM Box and GEM Pad.

Are the emulators in the "Retro Gaming" section already installed in my GEM Box?

No, the Apps are only suggested emulators playable with the GEM Box. You have to download the Apps using the Google Play Store link before you can start to use them.

Do these Apps provide the actual games to play?

No, the emulators do not provide the actual game (sometimes this is referred to as a “ROM”) to play. You can either use backup copies of your own physical video game cartridges to emulate them on your GEM Box, or use your Internet Browser to search and download the games you wish to play.

How do I link the game ROM to the emulator?

Download your game ROM on to a USB flash drive and then insert the USB flash drive into the GEM Box using the appropriate socket.  Then open the emulator you want to play with on your GEM Box and select your game ROM on the files folder located on your USB flash drive. Your game ROM is now linked to the emulator.

What retro consoles are available on the suggested emulators?

You can play games from Sega Master System II©, Super Nintendo©, Nintendo NES©, Nintendo DS©, Playstation 1©, Game Boy©, Game Boy Color© and Game Boy Advance©.

Disclaimer: GEM Box is not affiliated with, nor authorized, endorsed or licensed in any way by Nintendo©, Sony©, Sega ©or SNK Corporation©, their affiliates or subsidiaries.

How do I map the GEM Pad to make it compatible with retro games?

What do I do if my GEM Pad doesn’t work?

Make sure that your GEM Pad is turned on by sliding the «Gamepad Mode».

Make sure your GEM Pad is charged using the micro USB cable provided.

If your GEM Pad is not recognized by the GEM Box, please follow the instructions below to pair it.

How do I pair a GEM Pad with my GEM Box console?

When your GEM Box is turned on:

  • Use a paper clip to push on the “Reset” button on the bottom of the GEM Box for 5 seconds. The “pairing mode” of the console will be activated.
  • Then follow the instructions on your TV screen to finalize the pairing of the GEM Pad with your GEM Box console.

How do I recharge my GEM Pad?

To recharge the internal GEM Pad battery, connect the GEM Pad to your GEM Box using the micro USB cable provided.

How long does it take to charge the GEM Pad with the microUSB cable?

Between 2 and 3 hours.

What is the GEM Pad battery life when using it to play with the GEM Box?

Between 8 and 10 hours.

What controllers are supported by the GEM Box?

Compatible gamepads are listed below:

  • Xbox 360 TM Controller (Wired).
  • PlayStation 4 TM Controller.
  • Logitech F-710 TM (Wireless).
  • Logitech F-510 TM (Wired).
  • Logitech F-310 TM (Wired).

How do I pair a GEM Pad with an Android smartphone or tablet?

The GEM Pad is compatible with all Android smartphones and tablets that use Android 3.1 and later (HID standard).  Be careful: if you pair the GEM Pad of your GEM Box with a smartphone or tablet, it will no longer be paired with the GEM Box. Please refer to the question "How do I pair a GEM Pad with my GEM Box console?" if you want to use it with your GEM Box again.

Turn your GEM Pad on in Game Pad mode (using the switch in the centre):

  • Go into the Bluetooth menu of your Android device
  • Activate Bluetooth if it is not already activated
  • Press and hold the HOME button of the GEM Pad for 5 seconds
  • On your smartphone/tablet, search for/refresh nearby Bluetooth devices
  • Select “Bluetooth Gamepad” from the list
  • If you are asked for a PIN, enter “0000”
  • Your GEM Pad is now paired with your Android smartphone/tablet.

How do I pair a GEM Motion remote control with my GEM Box console?

  • Turn on the GEM Motion remote control by pushing the “Power/standby” button.
  • Go to “My GemBox/Settings/Bluetooth” menu on your GEM Box.
  • Select “GEM Motion” to launch pairing.
  • When pairing is complete, a “connected” notification will appear on the TV screen.

What do I do if the buttons on my GEM Motion remote control do not respond?

The built-in battery of the GEM Motion remote control might be running low. In this case, use the micro-USB cable provided to charge your GEM Motion. Your GEM Motion is still charging as long as the blue LED is on. As soon as the blue light goes off, your remote control is fully charged.

How to recharge the GEM Motion?

To recharge the internal remote control battery, connect the GEM Motion to your Gem Box using the micro USB cable provided.

How to remove a task in the task list?

When you press the “task list” button on your GEM Motion remote control, all the tasks are displayed on the screen. You need to switch to “mouse mode” to remove a task. Slide down or up to end a task.

How long is it necessary to reconnect my GEM Motion with my GEM Box when I reboot the console?

Around 20 seconds after pressing any button on the remote control.

Why is Google Photo not supported by GEM Box?

Google Photo is a dedicated App for smart phones and tablets only, not for Android TV.

What are the CODEC supported by GEM Box?

  • Video: H264, XVID.
  • Audio: MP3.

What do I do if I cannot use the Miracast application?

The Mircast application only works with a smart phone or tablet with Android 4.2 and above, compatible with Miracast.

What do I do if I cannot get my videos to play?

We recommend that you to download the “MX Player” application on Google Play.

Can I mirror my multimedia content from my Apple TM device to my TV?

While Miracast is built in for Google Play support, the GEM Box does not support Airplay natively for iOS mirroring. However, you can download third party apps such as “AirPlay/DLNA Receiver (Pro)” from Google Play to mirror your Apple mobile devices. This is our recommended app, and there are many others available on Google Play.

What is the maximum microSD capacity accepted by the GEM Box?

128GB

Can I use GameFly Streaming with a wi-fi connection?

No. GameFly Streaming service is only available using Ethernet.

What can I do if the measured speed is below the minimum recommended limit of 5Mb/s?

In order to improve your broadband speed, switch off the equipment below:

  • If you have a Pay TV box (for example Sky TV), switch it off whilst using GameFly Streaming.
  • Don’t use other streaming services (such as YouTube and Netflix) whilst using GameFly Streaming.
  • Don’t download from any other equipment using your Internet connection whilst playing on GameFly Streaming:
    • Avoid all downloads from smart devices and PCs.
    • Switch off your peer-to-peer service when you use GameFly Streaming.
  • Don’t update your PC/Mac or smart device applications whilst using GameFly Streaming.

Once all of these services are switched off, then measure your Internet speed again.

If your Internet speed is still below 5Mb/s, GameFly Streaming cannot be used on your Internet line. Contact your broadband providor to learn how to upgrade your connection speed.

How many games are included in each GameFly subscription pack?

43 games are proposed in the “Family pack” and 38 games in the “Gamer Pack”. New games are added monthly!

Does GameFly Streaming support wireless connectivity to the GEM Box?

Yes, GameFly Streaming currently supports wireless connections using 5 GHz (802.11n, 802.11ac standard only).

What languages are available in GameFly Streaming?

6 languages are available: English, French, German, Spanish, Portuguese, Italian.

Are GameFly Streaming games downloaded to my GEM Box?

No. The games run on GameFly Streaming servers and are streamed via your GEM Box to your TV. The technology is solely focused on providing high-quality playability. GameFly Streaming minimizes latency and emphasizes video quality, so you can play the games uninterrupted on your TV.

Can I change the graphics options for certain games?

The graphics options cannot be changed; they are automatically set to the highest settings possible.

How many games can I stream simultaneously as part of my subscription?

You can only stream one game at a time, selected from any of those games included in your subscription pack.

Does GameFly Streaming support multiplayer gaming?

Games with local multiplayer are supported – you may need additional GEM Pad controllers for your friends and family.

Can I save and resume my game?

Of course! Your game save information is automatically stored on the GameFly Streaming service. When you are ready to play again, you can pick up right from where you left off.

If I decide not to renew my subscription, what happens to my game save information?

Thanks to GameFly Streaming service, your game save information will be retained even while your account is inactive – for up to 90 days. That way, you can resume playing right where you left off as soon as you re-subscribe with the same account.

How do I switch to Ethernet connection when I previously used the GEM Box with wifi?

If your GEM Box is set up with a wifi connection, you need to go to the “My GEM Box” settings to disconnect the wifi by changing the wifi option to “No”, and then go for the Ethernet option in the same menu and change this setting to “Yes”. Then you can enjoy GameFly Streaming games via an Ethernet connection.

If I buy 2 GEM Boxes, can I use a promo code twice with the same email address?

No, it is not possible under the same user ID. You need to create another user ID.

How many devices can be connected with the same GameFly Streaming account?

Up to 3 devices.

The recording quality is very poor!

Update the firmware. To do that, please check the brand and model of your recorder and go to the manufacturer website.

My living room recorder does not recognize CD-R!

It does not support CD-R Audio.

The software stops burning!

  • Check connections.
  • Avoid vibrations on your recorder.
  • Avoid overheating your recorder
  • Do not run other applications while burning.
  • Disable antivirus while burning
  • Check that you have the latest version of the software

Why my CD-R 800MB (90min) are recognized as CD-R 700MB (80min)?

CD-R 90min are not like standard CD-R: capacity reported by Windows is not correct.
To be able to use the full capacity of these CD-R, you need a recorder that allows
the "overburning" and set the burning software to maximize the size of the CD (see procedure for your burning software).

Can I burn a CD-R 52x with an 8x drive?

Yes, because the CD-R are downward compatible. In this case, the recorder will adjust writing speed.

Why am I getting reading errors on the CD-R, while the burning process went perfectly?

It can happen that several errors occur during burning process (low data transfer, reading error,..) without cancelling recording.

Where can I find the latest firmware?

You can find the firmware on the website of the manufacturer. Check your recorder brand and model.

DVD-R or DVD + R, which one I should buy?

It depends on the capabilities of your recorder. Unless you have a multi-format recorder, some drives only record on DVD-R and others on DVD + R (Check  the device specifications)

My recorder does not recognize DVD-R

Check if your model is compatible with this disc type.

Why I cannot copy a DVD video?

There are two main reasons:

  • The DVD Video size is exceeding the recordable DVD capacity
  • The DVD video source is copy protected.

I have a DVD+RW recorder. Can I record to DVD+R?

Not necessarily: Check the device specifications.

I cannot erase my DVD-/+RW!

Try to perform a full disc erase on a different recorder.

My DVDs are not recognized by the recorder!

Check that the format of your blank DVD is compatible with your recorder (-/+ R/RW).
It may be also a disc/drive incompatibility, in that case, a fimrware update can solve the problem (Check on the manufacturer web site).

My recorder does not recognize DVD-RW

Check that your model supports DVD-RW.
In some cases, a firmware update may fix the issue.

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